The delivery market has undergone drastic changes over the past few years, with customers expecting seamless experiences and fast deliveries that arrive at the time and place that is most convenient for them. This means that every company with goods that need to be delivered, either directly or indirectly, must work towards achieving logistical excellence in terms of both operational efficiency and customer experience.
- The presentation will cover the best practices required to reach this goal using a seven-step process:
- How to streamline your processes, improve their efficiency and reduce related costs
- Methods to provide comprehensive visibility and communicate effectively
- Ways to customize customer experiences in order to build loyalty