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Conference Agenda


Kick-Off Day - May 6th
{TIME}
New for 2019: Amazon Effect Q&A session

Amazon has shaken the traditional retail market to its core. Through their customer-first approach, ability to launch new products and services at lightning speed, and ever-increasing delivery speed, Amazon is the undisputed leader in retail. 

Retail executives across the globe are filled with questions regarding Amazon and what they should do to compete against the apparent unstoppable force. The problem - not knowing who to ask. 

Take 90-minutes out of your schedule to ask the burning questions you have about Amazon to a globally recognized expert in business strategy and retail, and a former Amazon executive, Brittain Ladd. Ladd was one of the first grocery and business strategy experts to recommend that Amazon should acquire Whole Foods. Ladd is also a consultant to leading grocery retailers globally. Do not miss this opportunity to ask questions and interact with Brittain. Get gold!

{TIME}
New for 2019: Innovation Showcase

Are you disrupting how retailers run their supply chain? If so, we want to hear from you! In partnership with Bain Capital, the innovation showcase will give 5 start ups with less than $10million in outside capital the opportunity to pitch why their supply chain innovation is set to make the biggest difference to how a retailer runs their supply chain and eventually helps improve customer value. Our expert judging panel will choose their winner and so will the audience!

Day One - May 7th
The latest trends and developments
{TIME}

The ongoing transformation of the retail ecosystem is being driven by a new consumer. This consumer likes the one-click seamlessness and on-demand gratification provided by the consumer electronics devices he or she has grown up with, and has benefitted from the massive disruption to the ecosystem sparked by the staggering success of Amazon’s ecommerce model. As a result, this new consumer is demanding more information, more efficiency, lower prices, quicker delivery, more personalization, more convenience, more transparency and more control of the shopping experience.

Understand what your competitors are doing to differentiate themselves, the opportunities and challenges of rapidly investing in omnichannel supply chain capabilities, and why you should continue to evolve your AI applications to remain ahead.

{TIME}
Convenience and speed are top requirements

Explore the emerging behavior trends among a generation of consumers who now prioritize delivery and service over brand. Hear about retailers’ disruptive new offerings and ensure you keep up with the pace of change.

{TIME}
Become an innovation leader in the digital supply chain

Find out how to make the best use of your data by using cutting-edge AI and machine learning capabilities to get ahead of the competition in a rapidly evolving digital landscape.

{TIME}
Manage the costs of meeting growing customer demands

Discuss the pressures on retailers as consumer expectations increase and explore best practice approaches to continually enhance your service to customers, without risking overinvestment.

{time}
Afternoon Break
Inventory optimization and demand planning
Last mile disruption
{TIME}

Optimizing your inventory is about much more than just accurate demand planning. It now includes knowing where to locate stock and how to route it effectively.

Keeping stock closer to your customers can dramatically reduce fulfilment times and help with faster redistribution in response to micro-shifts in demand.

Learn how you can harness the power of IOT, machine learning and cloud-based applications that will enable you to excel in real-time demand planning and forecasting, inventory visibility and traceability for great efficiency and cost effectiveness.

The only physical engagement you have with your ecommerce customer happens in the last mile. Their experience at this point will dictate whether they become loyal to you or choose to look elsewhere.

Getting the last mile experience right is vital, but delivering premium customer service comes at a premium price. The majority of retailers report that balancing the benefits with the associated costs is one of their biggest challenges.

Explore new ways to deliver a bespoke customer experience and sustainably generate increased repeat business.

{TIME}
Gain end to end inventory visibility in real-time

Strategically plan the digital transformation of your back office, exploring how IoT, machine learning and cloud-based applications can achieve greater value and efficiencies.

“What I want, where I want, when I want” – Strategize for success

Find out how adopting tools that enable automation, visibility and personalization are key to managing the customer experience... and costs.

{TIME}
Fine-tune your demand planning

Learn how to use detailed analysis of historical and current demographic, seasonal, location-based and promotional purchasing patterns to reduce forecasting errors and improve your customer service.

Personalize the last mile experience to your customer

Find out how to understand your customers’ behavior at an individual level and allocate your last mile efforts to meet distinct needs and expectations.

{TIME}
Excel in inventory positioning

Utilize end to end supply chain visibility to drive efficiencies of scale across your entire physical network and demand channels, instead of being reactive at a local level.

Innovate to drive efficiencies in the last mile

Investigate emerging trends in Tier 1 cities, including shared economy services, autonomous delivery tech, locker systems, smart packaging, centrally located terminals and cargo bikes to see how they can increase speeds and reduce costs in your last mile services.

Reverse Logistics Optimization
{TIME}

Understanding your customers’ buying patterns and integrating this with an assessment of customer support processes and existing return policies (to ensure they match consumers’ needs) is key. Explore the benefits of drop shipping, and partnering with 3PLs to eliminate unnecessary costs and create a closed loop supply chain with no wastage.

{TIME}
Retain customers by making returns easier

Discuss how free of charge returns, automation, streamlined sorting processes and utilizing customer feedback can make customers feel valued and increase their loyalty.

{TIME}
Use big data to streamline your reverse supply chain

Learn how to analyze returns patterns and identify goods that are not selling to ensure your stock really suits demand and avoid having them sent back.

{TIME}
Reduce waste with a closed loop supply chain

Discuss ways to work with your supply chain partners to make sure that returned stock is either resold, recycled or bundled efficiently and profitably.

{time}
End of Day 1
Day Two - May 8th
New business, new world
{TIME}

The world of retail is arguably shifting from one where service supports the product, to a new paradigm in which service is part of the product. As a result, there is increasing pressure on supply chains to be more flexible, effective and efficient as customers continue to want a seamless, easy shopping experience across channels.

This session will explore new metric methods for the new retail world, how to plan an effective strategy before embarking on a legacy system transformation, and what it takes to create nimble omnichannel networks that scale and adapt to handle changes as they arise.

{TIME}
Look beyond short-term losses to long-term gains

Re-evaluate your metrics for success to focus on the bigger picture, and take a realistic approach toward the potential for losses in the short term while you achieve your wider goals

{TIME}
Design a winning tech transformation strategy

Optimize your back office by moving away from a static legacy infrastructure to create a flexible supply chain that supports the dynamic movement of products across all channels

{TIME}
Scale your supply chain

Find out how to maintain an exceptional brand experience for your customers while balancing the demands of high-growth ecommerce fulfilment

08:00 - 08:30
Morning Break
Network design optimization
Innovation in logistics
{TIME}

Ecommerce has fundamentally altered how customers shop and engage. Speed, visibility and convenience are now a minimum requirement. An omni-capable distribution network leverages all its physical assets. It also links external partners and suppliers to optimize efficiency and agility. Learn how to redesign your network by adding new nodes (such as stores, additional DCs and suppliers providing drop ship services), optimize the capabilities of existing nodes and consistently evaluate and adapt to future demand.

The retail industry is experiencing a relentless pace of change with more demand for quicker, more frequent delivery and shortened product cycles. Find out about the latest innovations that tackle weak links in warehouses, distribution networks and fulfilment centers, in order to keep up with customer expectations.

Learn how to succeed in the omnichannel world by creating a network that is malleable and capable of handling all kinds of fluxes.

{TIME}
Strategically position your network for a winning retail supply chain

Position your warehouses, distribution and fulfilment centers, suppliers and 3PLs as nodes within a dynamic delivery and fulfilment service that can meet the unique demands of each channel with a seamless customer service interaction

Innovate to reduce costs, increase delivery speed and boost customer satisfaction

Examine a special case study on New York City, which is collaborating in the growth of ecommerce by ensuring that infrastructure doesn’t impede business, and find out what this means for the future of your company

{TIME}
The hybrid approach: use stores as a key node

Discuss how to reduce delivery time and costs in your ecommerce service by optimizing click & collects, shipping from stores and using the store as an “endless aisle”

Access online marketplaces to pick the right carrier to improve efficiencies

Explore innovative ways to bundle your regular transportation need that optimize your distribution routes, save on costs and deliver quickly to your consumers

{TIME}
One network, one fulfilment strategy

Explore how cloud-based systems can unite the nodes in your network to enhance replenishment and fulfilment efficiencies through clearer communication

Upgrade your warehouse technology to meet future demand

Discuss the best technologies that enable you to scale according to demand and provide you with the ROI to achieve your business aims

Collaboration and partnership
{TIME}

Evolving a customer-centric supply chain quickly is no easy task. To succeed, retailers will need to overcome the reluctance to change internally, get the relevant sign-offs and drive a culture of change. In addition, with ever-improving data interchange possibilities, computational power to run analytics, and the capacity for complete inventory visibility in the cloud, suppliers now have the potential to become a true strategic partner.

Discuss how to present your team, management and supplier with better-defined objectives and increased trust and responsibilities.

{TIME}
Present a winning business case to gain management buy-in

Understand what the C-Suite is looking for in terms of ROI to ensure you successfully promote your supply chain vision and get it signed off

{TIME}
Break down internal silos for a dynamic and customer-centric supply chain

Hear best practice case studies from omnichannel retail where the marketing, sales and supply chain functions work together to deliver amazing results

{TIME}
Collaboration can be as valuable as tech solutions

Hear first-hand accounts of how teams can generate solutions that resolve supply chain challenges, when insufficient IT budget prevents the implementation of new technologies

The Sharing Economy Boom
{TIME}

A new economy is here. The sharing economy will change the supply chain forever as consumers now expect fast deliveries, from anywhere in the world, which is leading to shared fulfilment centers and trucking gradually becoming a reality.

The boost in technology to deliver real-time connectivity, hyper-locality and shared supply chain information is crucial to embracing the shared economy.

Learn how you can tap into unused resources to reduce waste, optimize costs, increase sustainability in your business and step up your customer service.

{TIME}
Collaborate to innovate in the last mile

Combine individual strengths, including those of employees and customers, to overcome larger capacity crunch problems and deliver a hyper-localized, sustainable last mile customer experience

{TIME}
Build an agile warehouse strategy with shared premises

Adapt to the peaks and troughs of consumer demand by building relationships with third parties who can help you eliminate dead space and increase ROI

{TIME}
Overcome increasing freight costs by sharing the load

Discuss how to overcome the problems of capacity crunch and driver shortage by building trust and visibility with your stakeholders and non-competitive retailers to maintain operational efficiencies

08:00 - 08:30
End of D3 2019
Kick-Off Day - May 6th
{TIME}
New for 2019: Amazon Effect Q&A session

Amazon has shaken the traditional retail market to its core. Through their customer-first approach, ability to launch new products and services at lightning speed, and ever-increasing delivery speed, Amazon is the undisputed leader in retail. 

Retail executives across the globe are filled with questions regarding Amazon and what they should do to compete against the apparent unstoppable force. The problem - not knowing who to ask. 

Take 90-minutes out of your schedule to ask the burning questions you have about Amazon to a globally recognized expert in business strategy and retail, and a former Amazon executive, Brittain Ladd. Ladd was one of the first grocery and business strategy experts to recommend that Amazon should acquire Whole Foods. Ladd is also a consultant to leading grocery retailers globally. Do not miss this opportunity to ask questions and interact with Brittain. Get gold!

{TIME}
New for 2019: Innovation Showcase

Are you disrupting how retailers run their supply chain? If so, we want to hear from you! In partnership with Bain Capital, the innovation showcase will give 5 start ups with less than $10million in outside capital the opportunity to pitch why their supply chain innovation is set to make the biggest difference to how a retailer runs their supply chain and eventually helps improve customer value. Our expert judging panel will choose their winner and so will the audience!

Register Now

Save $600 with our Launch Price discount. Expires in 3 days

Day One - May 7th
The latest trends and developments
{TIME}

The ongoing transformation of the retail ecosystem is being driven by a new consumer. This consumer likes the one-click seamlessness and on-demand gratification provided by the consumer electronics devices he or she has grown up with, and has benefitted from the massive disruption to the ecosystem sparked by the staggering success of Amazon’s ecommerce model. As a result, this new consumer is demanding more information, more efficiency, lower prices, quicker delivery, more personalization, more convenience, more transparency and more control of the shopping experience.

Understand what your competitors are doing to differentiate themselves, the opportunities and challenges of rapidly investing in omnichannel supply chain capabilities, and why you should continue to evolve your AI applications to remain ahead.

{TIME}
Convenience and speed are top requirements

Explore the emerging behavior trends among a generation of consumers who now prioritize delivery and service over brand. Hear about retailers’ disruptive new offerings and ensure you keep up with the pace of change.

{TIME}
Become an innovation leader in the digital supply chain

Find out how to make the best use of your data by using cutting-edge AI and machine learning capabilities to get ahead of the competition in a rapidly evolving digital landscape.

{TIME}
Manage the costs of meeting growing customer demands

Discuss the pressures on retailers as consumer expectations increase and explore best practice approaches to continually enhance your service to customers, without risking overinvestment.

{time}
Afternoon Break
Inventory optimization and demand planning
Last mile disruption
{TIME}

Optimizing your inventory is about much more than just accurate demand planning. It now includes knowing where to locate stock and how to route it effectively.

Keeping stock closer to your customers can dramatically reduce fulfilment times and help with faster redistribution in response to micro-shifts in demand.

Learn how you can harness the power of IOT, machine learning and cloud-based applications that will enable you to excel in real-time demand planning and forecasting, inventory visibility and traceability for great efficiency and cost effectiveness.

The only physical engagement you have with your ecommerce customer happens in the last mile. Their experience at this point will dictate whether they become loyal to you or choose to look elsewhere.

Getting the last mile experience right is vital, but delivering premium customer service comes at a premium price. The majority of retailers report that balancing the benefits with the associated costs is one of their biggest challenges.

Explore new ways to deliver a bespoke customer experience and sustainably generate increased repeat business.

{TIME}
Gain end to end inventory visibility in real-time

Strategically plan the digital transformation of your back office, exploring how IoT, machine learning and cloud-based applications can achieve greater value and efficiencies.

“What I want, where I want, when I want” – Strategize for success

Find out how adopting tools that enable automation, visibility and personalization are key to managing the customer experience... and costs.

{TIME}
Fine-tune your demand planning

Learn how to use detailed analysis of historical and current demographic, seasonal, location-based and promotional purchasing patterns to reduce forecasting errors and improve your customer service.

Personalize the last mile experience to your customer

Find out how to understand your customers’ behavior at an individual level and allocate your last mile efforts to meet distinct needs and expectations.

{TIME}
Excel in inventory positioning

Utilize end to end supply chain visibility to drive efficiencies of scale across your entire physical network and demand channels, instead of being reactive at a local level.

Innovate to drive efficiencies in the last mile

Investigate emerging trends in Tier 1 cities, including shared economy services, autonomous delivery tech, locker systems, smart packaging, centrally located terminals and cargo bikes to see how they can increase speeds and reduce costs in your last mile services.

Reverse Logistics Optimization
{TIME}

Understanding your customers’ buying patterns and integrating this with an assessment of customer support processes and existing return policies (to ensure they match consumers’ needs) is key. Explore the benefits of drop shipping, and partnering with 3PLs to eliminate unnecessary costs and create a closed loop supply chain with no wastage.

{TIME}
Retain customers by making returns easier

Discuss how free of charge returns, automation, streamlined sorting processes and utilizing customer feedback can make customers feel valued and increase their loyalty.

{TIME}
Use big data to streamline your reverse supply chain

Learn how to analyze returns patterns and identify goods that are not selling to ensure your stock really suits demand and avoid having them sent back.

{TIME}
Reduce waste with a closed loop supply chain

Discuss ways to work with your supply chain partners to make sure that returned stock is either resold, recycled or bundled efficiently and profitably.

{time}
End of Day 1

Register Now

Save $600 with our Launch Price discount. Expires in 3 days

Day Two - May 8th
New business, new world
{TIME}

The world of retail is arguably shifting from one where service supports the product, to a new paradigm in which service is part of the product. As a result, there is increasing pressure on supply chains to be more flexible, effective and efficient as customers continue to want a seamless, easy shopping experience across channels.

This session will explore new metric methods for the new retail world, how to plan an effective strategy before embarking on a legacy system transformation, and what it takes to create nimble omnichannel networks that scale and adapt to handle changes as they arise.

{TIME}
Look beyond short-term losses to long-term gains

Re-evaluate your metrics for success to focus on the bigger picture, and take a realistic approach toward the potential for losses in the short term while you achieve your wider goals

{TIME}
Design a winning tech transformation strategy

Optimize your back office by moving away from a static legacy infrastructure to create a flexible supply chain that supports the dynamic movement of products across all channels

{TIME}
Scale your supply chain

Find out how to maintain an exceptional brand experience for your customers while balancing the demands of high-growth ecommerce fulfilment

08:00 - 08:30
Morning Break
Network design optimization
Innovation in logistics
{TIME}

Ecommerce has fundamentally altered how customers shop and engage. Speed, visibility and convenience are now a minimum requirement. An omni-capable distribution network leverages all its physical assets. It also links external partners and suppliers to optimize efficiency and agility. Learn how to redesign your network by adding new nodes (such as stores, additional DCs and suppliers providing drop ship services), optimize the capabilities of existing nodes and consistently evaluate and adapt to future demand.

The retail industry is experiencing a relentless pace of change with more demand for quicker, more frequent delivery and shortened product cycles. Find out about the latest innovations that tackle weak links in warehouses, distribution networks and fulfilment centers, in order to keep up with customer expectations.

Learn how to succeed in the omnichannel world by creating a network that is malleable and capable of handling all kinds of fluxes.

{TIME}
Strategically position your network for a winning retail supply chain

Position your warehouses, distribution and fulfilment centers, suppliers and 3PLs as nodes within a dynamic delivery and fulfilment service that can meet the unique demands of each channel with a seamless customer service interaction

Innovate to reduce costs, increase delivery speed and boost customer satisfaction

Examine a special case study on New York City, which is collaborating in the growth of ecommerce by ensuring that infrastructure doesn’t impede business, and find out what this means for the future of your company

{TIME}
The hybrid approach: use stores as a key node

Discuss how to reduce delivery time and costs in your ecommerce service by optimizing click & collects, shipping from stores and using the store as an “endless aisle”

Access online marketplaces to pick the right carrier to improve efficiencies

Explore innovative ways to bundle your regular transportation need that optimize your distribution routes, save on costs and deliver quickly to your consumers

{TIME}
One network, one fulfilment strategy

Explore how cloud-based systems can unite the nodes in your network to enhance replenishment and fulfilment efficiencies through clearer communication

Upgrade your warehouse technology to meet future demand

Discuss the best technologies that enable you to scale according to demand and provide you with the ROI to achieve your business aims

Collaboration and partnership
{TIME}

Evolving a customer-centric supply chain quickly is no easy task. To succeed, retailers will need to overcome the reluctance to change internally, get the relevant sign-offs and drive a culture of change. In addition, with ever-improving data interchange possibilities, computational power to run analytics, and the capacity for complete inventory visibility in the cloud, suppliers now have the potential to become a true strategic partner.

Discuss how to present your team, management and supplier with better-defined objectives and increased trust and responsibilities.

{TIME}
Present a winning business case to gain management buy-in

Understand what the C-Suite is looking for in terms of ROI to ensure you successfully promote your supply chain vision and get it signed off

{TIME}
Break down internal silos for a dynamic and customer-centric supply chain

Hear best practice case studies from omnichannel retail where the marketing, sales and supply chain functions work together to deliver amazing results

{TIME}
Collaboration can be as valuable as tech solutions

Hear first-hand accounts of how teams can generate solutions that resolve supply chain challenges, when insufficient IT budget prevents the implementation of new technologies

The Sharing Economy Boom
{TIME}

A new economy is here. The sharing economy will change the supply chain forever as consumers now expect fast deliveries, from anywhere in the world, which is leading to shared fulfilment centers and trucking gradually becoming a reality.

The boost in technology to deliver real-time connectivity, hyper-locality and shared supply chain information is crucial to embracing the shared economy.

Learn how you can tap into unused resources to reduce waste, optimize costs, increase sustainability in your business and step up your customer service.

{TIME}
Collaborate to innovate in the last mile

Combine individual strengths, including those of employees and customers, to overcome larger capacity crunch problems and deliver a hyper-localized, sustainable last mile customer experience

{TIME}
Build an agile warehouse strategy with shared premises

Adapt to the peaks and troughs of consumer demand by building relationships with third parties who can help you eliminate dead space and increase ROI

{TIME}
Overcome increasing freight costs by sharing the load

Discuss how to overcome the problems of capacity crunch and driver shortage by building trust and visibility with your stakeholders and non-competitive retailers to maintain operational efficiencies

08:00 - 08:30
End of D3 2019

Don't miss out - register now

Only 3 days left to save $600 with our Launch Price discount. Don't miss out!