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Key areas and tools for securing your long-term business recovery:

CEO & Executive Interviews
08:30 - 09:00

Levi Strauss & Co Liz O’Neill CSCO Levi Strauss & Co

Nordstrom Alexis DePree CSCO Nordstrom

Sephora Mike Racer SVP Supply Chain Sephora

Gap Inc. Shawn Curran COO Gap Inc.

thredUP James Reinhart CEO thredUP

Customer Centricity
08:30 - 09:00
Customer Centricity

A customer obsessed approach is central to a retailer. Learn how to tailor your services from start to finish by getting to know your customer and delivering a seamless experience.

08:30 - 09:00
Theme 1: Panel Discussion - Adapting your supply chain to the changing nature of consumerism
  • Changing customer motivations: Discuss how best to strengthen customer loyalty in your brand by conveying intricate supply chain information about the products they purchase (labor standards, material sourcing, end of life for products).
  • An End-To-End Retail Experience: Understand the importance of unifying data systems throughout the supply chain to ensure that, as eCommerce continues to grow, each individual sale and delivery experience remains connected and consistent.
  • Improved adaptability within the supply chain: Discuss the necessity for increased agility throughout your supply chain with improved intra-company data management and sharing to keep pace with new and evolving retail models.
08:30 - 09:00
Theme 1: Panel Discussion - Proactively Combat the Pains of Returns
  • Managing the expectations of a return: As customers have grown to expect returns to be hassle and cost free, discuss ways to adapt this mindset (such as environmental implications) and help your supply chain from baring the burden.
  • Combat the causes at source: Explore how to effectively implement machine learning processes to monitor your consumers’ purchasing and returns habits of specific products to minimize the potential for a return and refine inventory selections.
  • Innovative in your reverse logistics: Investigate new, innovative models of reverse logistics such as parcel grouping and “return in store” to re-structure your obligation in the process and manage costs.
08:30 - 09:00
Theme 1: Panel Discussion – Maximize your partnerships to Optimize Final Mile Deliveries
  • The needs of the customer:Discuss the nuances and expectations of the customer (such as increased speed, specific time slots, multiple drop-off locations) to build a suitable network footprint for efficient fulfillment.
  • Collaborate & tap into unique capabilities: Explore how to create a flexible and agile network of multi-modal transport providers within cities to match increasing demands from eCommerce in ways that dated practices can’t. See how data sharing
  • Use data technology to enhance accuracy:Learn how the use of multiple data points throughout the delivery process will improve automation potential in last mile processes for better route optimization and customer experience management.
Digital Transformation
08:30 - 09:00
Digital Transformation

The future retail supply chains is digital. You only need to look at the bottom-lines to know that traditional retail supply chains no longer get the job done. This is the last call to put the basics down if you are to succeed beyond 2021

08:30 - 09:00
Theme 2: Game-changing customer experience: Digital Transformation in Supply Chain technology

In this session, T-Mobile will provide insights and case studies on how building a strong digital foundation for supply chain capabilities using Agile methodologies and principles can lead to enriched and competitive customer experience, enhancing your company’s brand promise. Attending this session will leave you with insights to key principles which you can apply wherever you are in your digital transformation.

T-Mobile Erik LaValle Digital Supply Chain and Customer Experience Technology Portfolio Leader T-Mobile

T-Mobile Nihar Parikh Senior Delivery Director T-Mobile

08:30 - 09:00
Theme 2: Know your online customers: Take Advantage of Insights from Data Analytics
  • Keep the Consumer at the Core: Utilize AI and ML to predict customer needs and make meaningful product recommendations.
  • Develop Data-First Capabilities: Explore how a dynamic, data-driven approach can illuminate successes, areas for improvement, and new market opportunities.
  • Build a Nimble Supply Chain: With more personalization comes more sourcing and manufacturing challenges. Work with supply chain partners that can help scale personalization.
08:30 - 09:00
Theme 2: Connected Inventories – Drive Innovation with RFID and Blockchain

Did you know that the retail supply chain today is inundated with 50 times more data than five years earlier, yet only a quarter of that data is utilized in a relevant timeframe?

Join GS1 US and the Auburn University RFID Lab to learn about new research that supports the need for more widespread data sharing in the retail supply chain and its connection to driving innovation. Attendees will:

  • Expand their knowledge of the intersections of RFID and blockchain technology;
  • Understand how technology and standards can be used to reduce claims, shrink, and counterfeit proliferation; and
  • How to become prepared for the next generation of retail supply chain best practices, where inventory management and other business processes are expedited by digital technology.
Network flexibility
08:30 - 09:00
Network flexibility

Having a supply chain ready to flexibly react to disruption will secure your business and allow you to pivot your entire strategy based on even the most unexpected challenges. Planning with flexibility embedded in your strategy will bring you closer to achieving a resilient supply chain.

08:30 - 09:00
Theme 3: Panel Discussion - Accurate Inventory Management: The Crucial Lynchpin Between Sales and Fulfilment
  • Inventory Planning as a Differentiator: Discuss how to leverage intelligent supply chain planning systems to accurately ensure availability and accessibility of products for customers throughout your network.
  • Predictive Forecasting: Find out the internal issues that are preventing you from processing historical, seasonal and customer data effectively to enable reliable predictive analysis for your inventory planning.
  • A Combination of Systems: Understand the importance of developing, not just one area, but multiple capabilities within your supply chain (such as TMS, WMS, DOM, POS) that will work together and create a full picture of your network to prevent stock outs or bloated inventories. Enable an intelligent supply chain to improve historical shipping, logistics merchandising and inventory problems
08:30 - 09:00
Theme 3: The Effect of COVID-19 on Global Retail Sourcing

A discussion centering around the implications of Covid-19 on the retail apparel industry and their supply chains. The talk will explore:

  • A breakdown of the most recent and impactful changes in trade legislation as well as impending regulations that will affect operations for retailers
  • How retailers may need to dramatically re-align and transform their supply chains to remain compliant with current regulations and avoid sizeable charges on importing goods from overseas
  • The ultimate effect on your consumer in terms of not only cost, but also availability and your commitment to guarantee product safety and sustainability in-line with current expectations and demands.
08:30 - 09:00
Theme 3: IBM: Supplier Collaboration, More than a Buzzword
  • As global supply chains strive to execute faster the operators of these multi-party systems come up against a daunting task – secure, fluid and accurate distribution of data.
  • Solve these exact challenges through the use of artificial intelligence (AI) and blockchain technology to achieve smarter supply chains that are built for today and ready for tomorrow.
  • IBM Speaker

IBM GBS Saif Rivers Retail Industry Leader & Vice President IBM GBS

08:30 - 09:00
Theme 3: The Place of Retail Supply Chains in the United States
  • Retail Trend Setters: With California making up 20% of the US retail economy, learn golden state lessons on how your supply chain can proactively take your company forward by adapting to and mastering health, environmental, diversity and sustainability challenges.
  • Supply Chains’ Role in the Bigger Picture: Hear insights on policy making processes that affects retailers and how the industry and governments must collaborate in information sharing to drive their business growth forward.
  • COVID-19 Economic Effects on Retail Supply Chains: Learn about the latest development in regulations and economic developments that will have an impact on how your supply chain will need to operate to cope.
08:30 - 09:00

Sustainability is top of the agenda for many but actions speak louder than words. Sustainability within a company starts with the supply chain from sourcing and manufacturing to delivering the final product into the consumer’s hands.

08:30 - 09:00
Theme 4: Choosing your partners – key factors to consider when looking at a sustainable business model
  • How can we leverage supply chain partnerships to tackle some of today’s greatest global challenges like climate change and humanitarian crises?
  • In this session, Susy Schöneberg of and Annie Agle of Cotopaxi will share how they're working together to prioritize sustainability and social responsibility within their retail supply chain and how other companies can do the same to create a more sustainable industry.