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D3 Retail Summit 2018 Agenda

Day 1: Thursday May 10th
8:15 — 10:00 Opening Keynotes
10:30 — 12:30 Network redesign Logistics strategy
12:30 — 1:30 Breakout Sessions
1:30 — 3:25 Inventory optimization Last mile experience
Day 2: Friday May 11th
8:15 — 10:00 Plenary Keynotes
12:30 — 1:30 Breakout Sessions
1:30 — 3:25 The evolving supplier Warehouse automation
Keynotes
08:30 - 09:00
Redesigning retail’s new battleground

Consumers are increasingly making purchase decisions based on how fast they can get products in their hands. Hear how Target are redesigning their operations to meet these growing demands

  • A new system for the future: Hear insights and learnings of Target’s journey as they’ve begun to design, test and implement a wholly new operating model for their end-to-end supply chain operations
  • Utilizing store for fulfilment: Learn how Target has found ways to leverage its national store base as fulfillment centers and make its upstream replenishment operation more efficient
  • Consumer convenience: Understand how these changes are already giving consumers more choice, convenience and speed within their shopping experience.

Target Preston Mosier SVP Fulfilment Operations Target

09:00 - 09:30
From Blockchain to Robotics: Pioneer cutting-edge technologies and bring retail into the future

Learn how JD.com are embracing advanced technologies to conquer the biggest challenges facing retail today

  • Enhance speed through robotics and automation: Understand how China’s biggest retailer has achieved success by investing heavily in robotics, automation, and an autonomous delivery fleet
  • Automate trust using blockchain: Tackle product safety and authenticity concerns by using the cryptographic technology that powers Bitcoin
  • Own the last mile experience: Learn how combining an in-house logistics network and advanced technology helps provide an outstanding delivery experience

JD.com Josh Gartner VP Corporate Affairs JD.com

09:30 - 10:00
How can supply chain be your biggest differentiator and customer champion

Learn how Walgreens is building the No. 1 customer-driven supply chain in the world by aligning their internal decision-making capabilities with the voice of the customer

  • Allowing the customer voice to design your strategy: Harness the power of data and analytics by using key customer insights – such as preferences and behavior patterns – to drive your supply chain planning, stocking, replenishment and fulfilment decisions
  • Cross-functional collaboration to enhance supply chain performance: Understand the importance of integrated planning with various teams such as store ops, supplier and merchandizing, to increase efficiencies in supply chain
  • Creating a truly omni-capable supply chain: How to optimize all your distribution nodes – from DC’s to stores - to provide a convenient and frictionless customer experience

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

09:30 - 10:00
Recipe for a robust supply chain: A core vision for your company, strong business-technology alignment, and an internal culture that fosters innovation and job satisfaction

This session outlines the approach taken by REI to create a successful, sustainable and profitable supply chain network that ultimately aligns with their core identity and business goals

  • Aligning strategy with your core values: Understand how a “sustainable” supply chain is not just “environmentally responsible” but commercially profitable too
  • Complete business-technology alignment: Learn how a cross-functional team can help make the most effective technology decisions to meet crucial business goals
  • Creating an amazing workplace that inspires innovation: Understand why employees are as important as customers, and what you can do to attract, retain and inspire the best talent

REI Bill Best DVP Supply Chain REI

09:30 - 10:00
Keynote Panel: Deliver a seamless customer experience with an omni-capable supply chain

The new reality of succeeding in retail requires all your back-end, under-the-hood systems, processes and objectives to be aligned so that you have a world-class, ‘omni-capable’ supply chain network in place that delivers a seamless experience throughout the customers’ journey.

  • The customer; where it all starts: What does it truly mean to have a customer-centric culture? Learn how you can pivot your entire supply chain organization to take a customer-centric approach to achieve long-term benefits through loyalty and retention
  • Enhance your supply chain through cutting-edge technologies: Debate which technologies will revolutionize your supply chain and play a crucial role towards increasing efficiencies and lowering costs
  • The store is dead, long live the store: Discuss the evolving and expanding role of the store – from customer touch-point and facilitator of returns, fulfilment and picking up online orders to full-fledged node in your supply chain

Best Buy Rob Bass CSCO Best Buy

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

Theme: Redesign your network for an omni-capable supply chain
08:30 - 09:00
Adapt your network design for the future of fulfilment

Hear how Michael Kors evaluated its existing physical footprint to re-align functionalities and support omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Warehouses, DCs, FCs, flagship stores, small stores, suppliers and 3PLs: Understand how to utilize your nodes for an efficient fulfilment strategy that is specific to your business goals
  • Establish a network for the future: Learn how to meet constantly changing demand patterns by designing a network capable of dealing with unpredictable capacity requirements

Michael Kors Dan Purefoy VP Engineering & Infrastructure Michael Kors

09:00 - 09:30
Panel Discussion: Integrate stores effectively into your distribution network

Assess the viability and cost benefits of utilizing stores as distribution nodes to enhance omnichannel fulfilment

  • Reconfigure your operation to put the customer first: Align your fulfilment and distribution strategies to create a smooth customer experience while controlling costs
  • Leverage stores in your distribution network: Explore the potential to use stores within your network to extend your physical footprint and solve supply chain fulfilment complications
  • Incorporate feedback into operational decisions: Discuss how to retain customer loyalty and stay ahead of the competition by adapting network processes quickly in response to feedback trends

Neiman Marcus Jill Barron VP Supply Chain Strategy Neiman Marcus

09:30 - 10:00
How Adore Me’s data-driven approach has disrupted a $24B industry

Hear how eCommerce startup Adore Me have stormed the lingerie industry with their revolutionary emphasis on data and customer interactions

  • Start with an innovative attitude: Learn how Adore Me has leveraged a data-driven approach to their supply chain operations to disrupt the emotional industry of lingerie fashion
  • Harness data for eCommerce: Hear how, as an eCommerce startup, Adore Me put data at the center of the company’s design process, supply chain, inventory management, customer engagement and acquisitions
  • Utilize data for growth: Find out how data can be used across different platforms and life stages of the company, and how it becomes more valuable as the company continues to grow

Adore Me Romain Liot COO Adore Me

Theme: Inventory optimization
08:30 - 09:00
Panel Discussion: Across your omnichannel network, RFID ensures the products are available for customers

This panel will discuss best practices and ways to measure the ROI, by inspecting use cases of RFID technology in inventory management.

  • Discover the benefits of RFID: Find out the best practices for deploying EPC-enabled Item Level RFID to maximize inventory management efficiency
  • Calculate the value for money: Learn how to determine the ROI from an RFID implementation where the complete inventory visibility that is delivered, outweighs the monetary cost of the technology
  • Interrogate existing use cases: Hear RFID success stories and understand the actual impacts and benefits that RFID implementation can have on your supply chain performance

Moderator: GS1 US Patrick Javick Sr. Director, Apparel & General Merchandise, Industry Engagement GS1 US

Macy’s Inc. Pam Sweeney SVP Systems and Technology Macy’s Inc.

09:00 - 09:30
Enable omnichannel fulfilment through an effective positioning strategy

Discover the best allocation and routing strategy for your inventory within your network design

  • Measure the cost of your current positioning strategy: Evaluate the potential for reducing the overall cost-to-fulfil from your existing nodes before upgrading your network
  • Effective node selection and order routing: Learn how to automate your choice of node to fulfil from by using stock and geographical metrics in addition to urgency and cost
  • Review and realign your stock keeping metrics: Debate how to avoid stock-outs by using historical and real-time data to provide sufficient inventory volumes at all customer touchpoints

Lacoste Seth Beardsley VP Operations Lacoste

09:30 - 10:00
Automate replenishment decisions through a comprehensive inventory strategy

Understand how you can optimize inventory availability through cross-department collaboration to avoid stock-outs or excess inventory

  • Employ omnichannel replenishment: Find out how to implement a strategy that utilizes your full network inventory across all channels for centralized sourcing and (re)distribution
  • Automate reorder decisions: Find out how to calculate optimal safety stock using advanced algorithms to help you keep the least amount of inventory possible and reorder at the optimal time
  • Coordinate your order management strategy: Learn how to align dynamic order routing with your replenishment strategy for successful inventory distribution

DSW Scott Reade Senior Director Distribution DSW

Theme: The evolving supplier
08:30 - 09:00
Panel Discussion: Build a deeper, data-driven supplier partnership

Understand how you can strategically improve supplier performance by using shared data to create a more robust supply chain

  • Formalize a data focused supplier relationship: Learn how securely sharing accurate, real-time demand data with your suppliers can enable them to fulfil quickly and precisely in line with your requirements
  • Avoid unforeseen supply issues: Understand which data is necessary to share and explore how best to ensure this data is used efficiently by both parties to avoid issues and knock-on effects to your supply chain
  • Identify the useful metrics to share: Discuss which data points can enhance decision-making for the mutual benefit of you and your suppliers

Tompkins International Nancy Marino SVP Tompkins International

Bed, Bath & Beyond Shane Wike Director Supply Chain Merchandising Bed, Bath & Beyond

09:00 - 09:30
Take advantage of dropship

Learn how to use your suppliers’ network to boost product range availability, reduce logistics costs and improve speed of delivery

  • Never be “out-of-stock”: Find out how to leverage your suppliers’ delivery capabilities to expand your product offering without overextending or running low on inventory levels
  • Reduce overall delivery costs: Learn how to negotiate capacity in your suppliers’ delivery networks for direct-to-consumer deliveries to limit the strain on your own distribution network
  • Maintain consistently excellent service: Ensure that your suppliers achieve the standards you promise your customers through coordinating IT systems, delivery visibility and communication capabilities

Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

09:30 - 10:00
Find out how a supplier goes direct-to-consumer

Hear directly from a supplier about the challenges and opportunities of selling direct-to-consumer, the best approaches and the likely impact on existing retail relationships

  • Develop eCommerce capability: Learn how suppliers are tackling direct-to-consumer themselves by transforming their warehouse and delivery strategies
  • Explore delivering direct-to-consumer: Find out about the new delivery and communication standards suppliers must establish to connect directly with consumers, and consider the cost implications
  • Assess the impact on retail partnerships: Debate the implications of suppliers going direct-to-consumer and how this may affect existing retail partnerships
Theme: Logistics strategy
08:30 - 09:00
Managing logistics costs with an innovative strategy

Explore the benefits of working with tech savvy providers for a more flexible, cost effective service

  • Move to a smarter logistics strategy: As retailer’s order profiles have become more irregular than they have been in the past, learn about more innovative and effective ways to transport goods of varying size, quantity and frequency and assess LTL vs TL
  • Cost effective capacity management: Learn how to effectively negotiate seasonal capacity and demand requirements to create a customized arrangement to manage expense expectations throughout the quarter
  • Align your strategy with a tech-driven partner: Discuss how sharing your strategy demands with your provider at an early stage will allow you the flexibility to choose the most appropriate shipment method at the latest possible time to save cost

Transfix Drew McElroy Co-founder & CEO Transfix

09:00 - 09:30
Panel Discussion: Build stronger relationships with partners to increase the quality of service

Invest in provider relationships, enhance transparency and motivate consistent improvements in quality of service

  • Create partnerships for success: Explore how communicating your strategy and business aims can motivate your logistics providers to improve their service and strengthen your working relationship
  • Share data for mutual gain: Provide frequent and accurate demand data to you providers and enable them to respond proactively to your changing requirements
  • Co-create the new norm: Work with your logistics partners to prepare them for the new age of distribution, with smaller, more frequent shipments, delivered accurately and efficiently

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

Sephora Matt Arnold Senior Director of Global Supply Chain Sephora

09:30 - 10:00
How to establish a profitable cross-border eCommerce strategy

This session discusses how retailers can implement a cross-border eCommerce strategy to take advantage of a customer base that is more than twice the size of the USA

  • Don’t leave money on the table: Recognize the scale of eCommerce in key foreign markets and what you could be missing out on by not having a cross-border strategy
  • Develop your operational strategy: Understand the customs, taxes, border controls and other logistical implications involved, and which key partners you will need to work with
  • Manage customer expectations: Discuss how to provide the best possible customer experience and retain loyalty in the event of delays, excess charges and other complications

Nike Sergio Villalobos 3PL Strategy Nike

Theme: Last mile experience
08:30 - 09:00
Define your last mile strategy according to customer preferences

Explore how to structure your final mile in line with rapidly changing consumer needs and behaviors

  • Adapt your delivery menu to suit your customers: Learn how to develop your service offering in line with developing trends and cost effectively meet your customers’ needs as they evolve
  • Optimize your urban delivery offering: Gain best practice insights on developing a specific urban delivery strategy to ensure you’re taking full advantage of a city’s interconnectivity to offer a seamless experience to your customers
  • Assess your competition: Learn how to develop a strategy to routinely gauge your competitors’ last mile offerings to understand cost benefits and gauge how to position your own differentiation.

Aldo Group Craig Jones VP Supply Chain Aldo Group

09:00 - 09:30
Access viable, cost-effective alternatives to FedEx, UPS and USPS

Examine the opportunities and possible drawbacks involved in expanding your carrier options with regional providers

  • Customize your service with regional carrier options: Identify the various players that can add value to your delivery experience through improved service quality and cost benefits
  • Guarantee your delivery capacity: Learn how to work around the capacity limitations of regional carriers during your peak times and set realistic demand targets to supplement current carrier partners
  • Simplify decision-making with multi-carrier integration: Discuss the speed and accuracy benefits of introducing an automated system that chooses the best carrier option based on specific delivery requirements

Gartner Mike Griswold VP Retail Research Gartner

09:30 - 10:00
Create a flexible and seamless last mile customer experience

Discover how to leverage technology and provide a complete delivery management platform to create a flexible and seamless customer experience

  • Put your customer in control: Learn how to establish a simple, consolidated platform to enable customers to manage their delivery preferences, choose delivery slots, track shipments and feedback on their experience
  • Pivot to meet last-minute customer requests: Find out how to implement a system for communicating last-minute changes from the customer to your courier partners to consistently meet deadlines
  • Deliver a unified end-to-end experience: Discuss how your operations and carrier processes could facilitate extra customer services, such as returns, personalized packaging and white-glove services

Chewy Mike Passales CSCO Chewy

Theme: Warehouse automation
08:30 - 09:00
Fast-track your business with a future-proof warehouse strategy

Understand how to scale your warehouse upgrades to maximize future potential without causing disruptions to your operations or customers today

  • Build for the future: Discuss ways to manage increasing eCommerce and omnichannel purchases while causing minimal disruption to current operations within your facilities
  • Scale according to demand: Learn how to incorporate labor and capacity requirements into your warehouse strategy to allow you to quickly and seamlessly adapt to seasonal demands
  • Prepare to disrupt yourself: Debate how to assemble your warehouse with the ability to continuously adopt new software and technologies and stay agile to succeed in an uncertain future
09:00 - 09:30
Robots, augmented reality, voice-based technology and more

Learn which cutting-edge technologies are revolutionizing warehouse performance, and measure the benefits through specific use cases

  • Bring cobots into your workforce: Find out how human skill and robotic efficiency can work in tandem for greater accuracy, and debate the best ways to meet your labor requirements
  • Maximize your warehouse space: Make the most of your existing footprint with algorithms and robotics that can strategically place products in specific aisles and access vertical space
  • Become an early adopter: Invest in the latest technologies before they become the standard in order to gain the greatest benefit and keep up with, and ahead of industry advances
09:30 - 10:00
Panel Discussion: Determine the ROI before committing to high-cost automation technology

Establish the key metrics for your business to make informed decisions about where to invest

  • Start by defining the problem: Distinguish the key challenges facing your warehouse through internal specialists and objective expert assessments to decide where to make the big expenditures
  • Invest in the long term: Assess the longevity of different tech solutions to ensure they provide substantial cost savings over the time you use them
  • Recover the cost from a major investment: Identify the metrics that will show the success of individual tech implementations in order to gain the backing of internal stakeholders

Hudson’s Bay Company Erik Caldwell SVP Supply Chain & Logistics Hudson’s Bay Company

Keynotes
08:30 - 09:00
Redesigning retail’s new battleground

Consumers are increasingly making purchase decisions based on how fast they can get products in their hands. Hear how Target are redesigning their operations to meet these growing demands

  • A new system for the future: Hear insights and learnings of Target’s journey as they’ve begun to design, test and implement a wholly new operating model for their end-to-end supply chain operations
  • Utilizing store for fulfilment: Learn how Target has found ways to leverage its national store base as fulfillment centers and make its upstream replenishment operation more efficient
  • Consumer convenience: Understand how these changes are already giving consumers more choice, convenience and speed within their shopping experience.

Target Preston Mosier SVP Fulfilment Operations Target

09:00 - 09:30
From Blockchain to Robotics: Pioneer cutting-edge technologies and bring retail into the future

Learn how JD.com are embracing advanced technologies to conquer the biggest challenges facing retail today

  • Enhance speed through robotics and automation: Understand how China’s biggest retailer has achieved success by investing heavily in robotics, automation, and an autonomous delivery fleet
  • Automate trust using blockchain: Tackle product safety and authenticity concerns by using the cryptographic technology that powers Bitcoin
  • Own the last mile experience: Learn how combining an in-house logistics network and advanced technology helps provide an outstanding delivery experience

JD.com Josh Gartner VP Corporate Affairs JD.com

09:30 - 10:00
How can supply chain be your biggest differentiator and customer champion

Learn how Walgreens is building the No. 1 customer-driven supply chain in the world by aligning their internal decision-making capabilities with the voice of the customer

  • Allowing the customer voice to design your strategy: Harness the power of data and analytics by using key customer insights – such as preferences and behavior patterns – to drive your supply chain planning, stocking, replenishment and fulfilment decisions
  • Cross-functional collaboration to enhance supply chain performance: Understand the importance of integrated planning with various teams such as store ops, supplier and merchandizing, to increase efficiencies in supply chain
  • Creating a truly omni-capable supply chain: How to optimize all your distribution nodes – from DC’s to stores - to provide a convenient and frictionless customer experience

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

09:30 - 10:00
Recipe for a robust supply chain: A core vision for your company, strong business-technology alignment, and an internal culture that fosters innovation and job satisfaction

This session outlines the approach taken by REI to create a successful, sustainable and profitable supply chain network that ultimately aligns with their core identity and business goals

  • Aligning strategy with your core values: Understand how a “sustainable” supply chain is not just “environmentally responsible” but commercially profitable too
  • Complete business-technology alignment: Learn how a cross-functional team can help make the most effective technology decisions to meet crucial business goals
  • Creating an amazing workplace that inspires innovation: Understand why employees are as important as customers, and what you can do to attract, retain and inspire the best talent

REI Bill Best DVP Supply Chain REI

09:30 - 10:00
Keynote Panel: Deliver a seamless customer experience with an omni-capable supply chain

The new reality of succeeding in retail requires all your back-end, under-the-hood systems, processes and objectives to be aligned so that you have a world-class, ‘omni-capable’ supply chain network in place that delivers a seamless experience throughout the customers’ journey.

  • The customer; where it all starts: What does it truly mean to have a customer-centric culture? Learn how you can pivot your entire supply chain organization to take a customer-centric approach to achieve long-term benefits through loyalty and retention
  • Enhance your supply chain through cutting-edge technologies: Debate which technologies will revolutionize your supply chain and play a crucial role towards increasing efficiencies and lowering costs
  • The store is dead, long live the store: Discuss the evolving and expanding role of the store – from customer touch-point and facilitator of returns, fulfilment and picking up online orders to full-fledged node in your supply chain

Best Buy Rob Bass CSCO Best Buy

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Theme: Redesign your network for an omni-capable supply chain
08:30 - 09:00
Adapt your network design for the future of fulfilment

Hear how Michael Kors evaluated its existing physical footprint to re-align functionalities and support omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Warehouses, DCs, FCs, flagship stores, small stores, suppliers and 3PLs: Understand how to utilize your nodes for an efficient fulfilment strategy that is specific to your business goals
  • Establish a network for the future: Learn how to meet constantly changing demand patterns by designing a network capable of dealing with unpredictable capacity requirements

Michael Kors Dan Purefoy VP Engineering & Infrastructure Michael Kors

09:00 - 09:30
Panel Discussion: Integrate stores effectively into your distribution network

Assess the viability and cost benefits of utilizing stores as distribution nodes to enhance omnichannel fulfilment

  • Reconfigure your operation to put the customer first: Align your fulfilment and distribution strategies to create a smooth customer experience while controlling costs
  • Leverage stores in your distribution network: Explore the potential to use stores within your network to extend your physical footprint and solve supply chain fulfilment complications
  • Incorporate feedback into operational decisions: Discuss how to retain customer loyalty and stay ahead of the competition by adapting network processes quickly in response to feedback trends

Neiman Marcus Jill Barron VP Supply Chain Strategy Neiman Marcus

09:30 - 10:00
How Adore Me’s data-driven approach has disrupted a $24B industry

Hear how eCommerce startup Adore Me have stormed the lingerie industry with their revolutionary emphasis on data and customer interactions

  • Start with an innovative attitude: Learn how Adore Me has leveraged a data-driven approach to their supply chain operations to disrupt the emotional industry of lingerie fashion
  • Harness data for eCommerce: Hear how, as an eCommerce startup, Adore Me put data at the center of the company’s design process, supply chain, inventory management, customer engagement and acquisitions
  • Utilize data for growth: Find out how data can be used across different platforms and life stages of the company, and how it becomes more valuable as the company continues to grow

Adore Me Romain Liot COO Adore Me

Theme: Inventory optimization
08:30 - 09:00
Panel Discussion: Across your omnichannel network, RFID ensures the products are available for customers

This panel will discuss best practices and ways to measure the ROI, by inspecting use cases of RFID technology in inventory management.

  • Discover the benefits of RFID: Find out the best practices for deploying EPC-enabled Item Level RFID to maximize inventory management efficiency
  • Calculate the value for money: Learn how to determine the ROI from an RFID implementation where the complete inventory visibility that is delivered, outweighs the monetary cost of the technology
  • Interrogate existing use cases: Hear RFID success stories and understand the actual impacts and benefits that RFID implementation can have on your supply chain performance

Moderator: GS1 US Patrick Javick Sr. Director, Apparel & General Merchandise, Industry Engagement GS1 US

Macy’s Inc. Pam Sweeney SVP Systems and Technology Macy’s Inc.

09:00 - 09:30
Enable omnichannel fulfilment through an effective positioning strategy

Discover the best allocation and routing strategy for your inventory within your network design

  • Measure the cost of your current positioning strategy: Evaluate the potential for reducing the overall cost-to-fulfil from your existing nodes before upgrading your network
  • Effective node selection and order routing: Learn how to automate your choice of node to fulfil from by using stock and geographical metrics in addition to urgency and cost
  • Review and realign your stock keeping metrics: Debate how to avoid stock-outs by using historical and real-time data to provide sufficient inventory volumes at all customer touchpoints

Lacoste Seth Beardsley VP Operations Lacoste

09:30 - 10:00
Automate replenishment decisions through a comprehensive inventory strategy

Understand how you can optimize inventory availability through cross-department collaboration to avoid stock-outs or excess inventory

  • Employ omnichannel replenishment: Find out how to implement a strategy that utilizes your full network inventory across all channels for centralized sourcing and (re)distribution
  • Automate reorder decisions: Find out how to calculate optimal safety stock using advanced algorithms to help you keep the least amount of inventory possible and reorder at the optimal time
  • Coordinate your order management strategy: Learn how to align dynamic order routing with your replenishment strategy for successful inventory distribution

DSW Scott Reade Senior Director Distribution DSW

Theme: The evolving supplier
08:30 - 09:00
Panel Discussion: Build a deeper, data-driven supplier partnership

Understand how you can strategically improve supplier performance by using shared data to create a more robust supply chain

  • Formalize a data focused supplier relationship: Learn how securely sharing accurate, real-time demand data with your suppliers can enable them to fulfil quickly and precisely in line with your requirements
  • Avoid unforeseen supply issues: Understand which data is necessary to share and explore how best to ensure this data is used efficiently by both parties to avoid issues and knock-on effects to your supply chain
  • Identify the useful metrics to share: Discuss which data points can enhance decision-making for the mutual benefit of you and your suppliers

Tompkins International Nancy Marino SVP Tompkins International

Bed, Bath & Beyond Shane Wike Director Supply Chain Merchandising Bed, Bath & Beyond

09:00 - 09:30
Take advantage of dropship

Learn how to use your suppliers’ network to boost product range availability, reduce logistics costs and improve speed of delivery

  • Never be “out-of-stock”: Find out how to leverage your suppliers’ delivery capabilities to expand your product offering without overextending or running low on inventory levels
  • Reduce overall delivery costs: Learn how to negotiate capacity in your suppliers’ delivery networks for direct-to-consumer deliveries to limit the strain on your own distribution network
  • Maintain consistently excellent service: Ensure that your suppliers achieve the standards you promise your customers through coordinating IT systems, delivery visibility and communication capabilities

Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

09:30 - 10:00
Find out how a supplier goes direct-to-consumer

Hear directly from a supplier about the challenges and opportunities of selling direct-to-consumer, the best approaches and the likely impact on existing retail relationships

  • Develop eCommerce capability: Learn how suppliers are tackling direct-to-consumer themselves by transforming their warehouse and delivery strategies
  • Explore delivering direct-to-consumer: Find out about the new delivery and communication standards suppliers must establish to connect directly with consumers, and consider the cost implications
  • Assess the impact on retail partnerships: Debate the implications of suppliers going direct-to-consumer and how this may affect existing retail partnerships

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Theme: Logistics strategy
08:30 - 09:00
Managing logistics costs with an innovative strategy

Explore the benefits of working with tech savvy providers for a more flexible, cost effective service

  • Move to a smarter logistics strategy: As retailer’s order profiles have become more irregular than they have been in the past, learn about more innovative and effective ways to transport goods of varying size, quantity and frequency and assess LTL vs TL
  • Cost effective capacity management: Learn how to effectively negotiate seasonal capacity and demand requirements to create a customized arrangement to manage expense expectations throughout the quarter
  • Align your strategy with a tech-driven partner: Discuss how sharing your strategy demands with your provider at an early stage will allow you the flexibility to choose the most appropriate shipment method at the latest possible time to save cost

Transfix Drew McElroy Co-founder & CEO Transfix

09:00 - 09:30
Panel Discussion: Build stronger relationships with partners to increase the quality of service

Invest in provider relationships, enhance transparency and motivate consistent improvements in quality of service

  • Create partnerships for success: Explore how communicating your strategy and business aims can motivate your logistics providers to improve their service and strengthen your working relationship
  • Share data for mutual gain: Provide frequent and accurate demand data to you providers and enable them to respond proactively to your changing requirements
  • Co-create the new norm: Work with your logistics partners to prepare them for the new age of distribution, with smaller, more frequent shipments, delivered accurately and efficiently

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

Sephora Matt Arnold Senior Director of Global Supply Chain Sephora

09:30 - 10:00
How to establish a profitable cross-border eCommerce strategy

This session discusses how retailers can implement a cross-border eCommerce strategy to take advantage of a customer base that is more than twice the size of the USA

  • Don’t leave money on the table: Recognize the scale of eCommerce in key foreign markets and what you could be missing out on by not having a cross-border strategy
  • Develop your operational strategy: Understand the customs, taxes, border controls and other logistical implications involved, and which key partners you will need to work with
  • Manage customer expectations: Discuss how to provide the best possible customer experience and retain loyalty in the event of delays, excess charges and other complications

Nike Sergio Villalobos 3PL Strategy Nike

Theme: Last mile experience
08:30 - 09:00
Define your last mile strategy according to customer preferences

Explore how to structure your final mile in line with rapidly changing consumer needs and behaviors

  • Adapt your delivery menu to suit your customers: Learn how to develop your service offering in line with developing trends and cost effectively meet your customers’ needs as they evolve
  • Optimize your urban delivery offering: Gain best practice insights on developing a specific urban delivery strategy to ensure you’re taking full advantage of a city’s interconnectivity to offer a seamless experience to your customers
  • Assess your competition: Learn how to develop a strategy to routinely gauge your competitors’ last mile offerings to understand cost benefits and gauge how to position your own differentiation.

Aldo Group Craig Jones VP Supply Chain Aldo Group

09:00 - 09:30
Access viable, cost-effective alternatives to FedEx, UPS and USPS

Examine the opportunities and possible drawbacks involved in expanding your carrier options with regional providers

  • Customize your service with regional carrier options: Identify the various players that can add value to your delivery experience through improved service quality and cost benefits
  • Guarantee your delivery capacity: Learn how to work around the capacity limitations of regional carriers during your peak times and set realistic demand targets to supplement current carrier partners
  • Simplify decision-making with multi-carrier integration: Discuss the speed and accuracy benefits of introducing an automated system that chooses the best carrier option based on specific delivery requirements

Gartner Mike Griswold VP Retail Research Gartner

09:30 - 10:00
Create a flexible and seamless last mile customer experience

Discover how to leverage technology and provide a complete delivery management platform to create a flexible and seamless customer experience

  • Put your customer in control: Learn how to establish a simple, consolidated platform to enable customers to manage their delivery preferences, choose delivery slots, track shipments and feedback on their experience
  • Pivot to meet last-minute customer requests: Find out how to implement a system for communicating last-minute changes from the customer to your courier partners to consistently meet deadlines
  • Deliver a unified end-to-end experience: Discuss how your operations and carrier processes could facilitate extra customer services, such as returns, personalized packaging and white-glove services

Chewy Mike Passales CSCO Chewy

Theme: Warehouse automation
08:30 - 09:00
Fast-track your business with a future-proof warehouse strategy

Understand how to scale your warehouse upgrades to maximize future potential without causing disruptions to your operations or customers today

  • Build for the future: Discuss ways to manage increasing eCommerce and omnichannel purchases while causing minimal disruption to current operations within your facilities
  • Scale according to demand: Learn how to incorporate labor and capacity requirements into your warehouse strategy to allow you to quickly and seamlessly adapt to seasonal demands
  • Prepare to disrupt yourself: Debate how to assemble your warehouse with the ability to continuously adopt new software and technologies and stay agile to succeed in an uncertain future
09:00 - 09:30
Robots, augmented reality, voice-based technology and more

Learn which cutting-edge technologies are revolutionizing warehouse performance, and measure the benefits through specific use cases

  • Bring cobots into your workforce: Find out how human skill and robotic efficiency can work in tandem for greater accuracy, and debate the best ways to meet your labor requirements
  • Maximize your warehouse space: Make the most of your existing footprint with algorithms and robotics that can strategically place products in specific aisles and access vertical space
  • Become an early adopter: Invest in the latest technologies before they become the standard in order to gain the greatest benefit and keep up with, and ahead of industry advances
09:30 - 10:00
Panel Discussion: Determine the ROI before committing to high-cost automation technology

Establish the key metrics for your business to make informed decisions about where to invest

  • Start by defining the problem: Distinguish the key challenges facing your warehouse through internal specialists and objective expert assessments to decide where to make the big expenditures
  • Invest in the long term: Assess the longevity of different tech solutions to ensure they provide substantial cost savings over the time you use them
  • Recover the cost from a major investment: Identify the metrics that will show the success of individual tech implementations in order to gain the backing of internal stakeholders

Hudson’s Bay Company Erik Caldwell SVP Supply Chain & Logistics Hudson’s Bay Company

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown