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Conference Agenda from 2018 conference

7:00am
-
8:00am
Registration and Networking
8:00am
-
8:10am
Welcoming Remarks

eyefortransport Priyanka Asera Head of Retail eyefortransport

KEYNOTES
8:10am
-
8:35am
Conference Chairman welcome and introduction

Chairman: World Connections Catherine Cooper President World Connections

8:35am
-
9:00am
Redesigning retail’s new battleground

Consumers are increasingly making purchase decisions based on how fast they can get products in their hands. Hear how Target are redesigning their operations to meet these growing demands

  • A new system for the future: Hear insights and learnings of Target’s journey as they’ve begun to design, test and implement a wholly new operating model for their end-to-end supply chain operations
  • Utilizing store for fulfilment: Learn how Target has found ways to leverage its national store base as fulfillment centers and make its upstream replenishment operation more efficient
  • Consumer convenience: Understand how these changes are already giving consumers more choice, convenience and speed within their shopping experience.

Target Preston Mosier SVP Global Supply Chain & Logistics Field Operations Target

9:00am
-
9:25am
Simplifying your business with Applied Intelligence
  • Back to basics: Simplify all the buzzword hype and get to the heart of how to cut costs on shipping rates through practical and relevant solutions.
  • The power of data: Improve the efficiency of your supply chain by understanding how to harness the benefits of your unique data through applied intelligence.
  • Full lifecycle visibility: Learn how to achieve complete visibility through interconnected systems and automated decision-making to increase the value of your service offering.

Teknowlogi Spencer Askew CEO Teknowlogi

9:25am
-
10:10am
Panel: Deliver a seamless customer experience with an omni-capable supply chain

The new reality of succeeding in retail requires all your back-end, under-the-hood systems, processes and objectives to be aligned so that you have a world-class, ‘omni-capable’ supply chain network in place that delivers a seamless experience throughout the customers’ journey.

 

  • The customer; where it all starts: What does it truly mean to have a customer-centric culture? Learn how you can pivot your entire supply chain organization to take a customer-centric approach to achieve long-term benefits through loyalty and retention
  • Enhance your supply chain through cutting-edge technologies: Debate which technologies will revolutionize your supply chain and play a crucial role towards increasing efficiencies and lowering costs
  • The store is dead, long live the store: Discuss the evolving and expanding role of the store – from customer touch-point and facilitator of returns, fulfilment and picking up online orders to full-fledged node in your supply chain

JD.com Lori Chao Director International Communications JD.com

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

Ryder Systems Todd Skiles SVP Sales & Solutions Ryder Systems

Moderator: World Connections Catherine Cooper President World Connections

10:10am
-
10:50am
Coffee Break
TRACK A: INVENTORY OPTIMIZATION
TRACK B: LAST MILE EXPERIENCE
10:50am
-
11:35am
Panel: RFID ensures product availability for your customers across your omnichannel network

This panel will discuss best practices and ways to measure the ROI, by inspecting use cases of RFID technology in inventory management.

  • Discover the benefits of RFID: Find out the best practices for deploying EPC-enabled Item Level RFID to maximize inventory management efficiency
  • Calculate the value for money: Learn how to determine the ROI from an RFID implementation where the complete inventory visibility that is delivered, outweighs the monetary cost of the technology
  • Interrogate existing use cases: Hear RFID success stories and understand the actual impacts and benefits that RFID implementation can have on your supply chain performance

Macy's Inc. Pam Sweeney SVP Systems and Technology Macy's Inc.

Swim USA Bryan Epner Director of Operations Swim USA

PVH Linda Davidson Group VP Strategic Service PVH

Moderator: GS1 US Patrick Javick Sr. Director, Apparel & General Merchandise Industry Engagement GS1 US

Panel: Create a flexible and seamless last mile customer experience

Discover how to leverage technology and provide a complete delivery management platform to create a flexible and seamless customer experience

  • Put your customer in control: Learn how to establish a simple, consolidated platform to enable customers to manage their delivery preferences, choose delivery slots, track shipments and feedback on their experience
  • Pivot to meet last-minute customer requests: Find out how to implement a system for communicating last-minute changes from the customer to your courier partners to consistently meet deadlines
  • Deliver a unified end-to-end experience: Discuss how your operations and carrier processes could facilitate extra customer services, such as returns, personalized packaging and white-glove services

Convey Chris Richter VP Revenue Convey

ALDO Group Craig Jones VP Supply Chain ALDO Group

FarEye Kushal Nahata Co-founder & CEO FarEye

Peloton Cycles Jared Mellin VP Operations Peloton Cycles

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

11:35am
-
12:05pm
Customer Expectations, Inventory, and Big Data: Leveraging Advanced Analytics for Supply Chain Success

The desire for instant gratification, pervasive digital enablement, and the plethora of choice continue to increase customer expectations. Retail supply chains have had to rely on an exponentially increase amount of data to effectively respond to their customers. Hear Verizon discuss the importance of establishing and maintaining an analytics function within the supply chain and how this is used to drive strategic and operational advantage.

  • Explore the strategic capabilities to your organizations growth that a supply chain powered by data, analytics and process innovation can provide
  • Assess the benefits of - and the practical difficulties involved with - harnessing data with improved processes to facilitate predictive and prescriptive analytics
  • Learn how advanced data analytics has helped Verizon to drive improvements within their supply chain operation resulting in lower operating and capital costs, while becoming closer to the customer

Verizon Anne Robinson Global Supply Chain Strategy, Analytics and Systems Verizon

Fireside Chat: Effectively approaching the convergence of off-line and on-line retail
  • Innovative distribution policy: Explore the benefits of new vs conventional thinking for network optimization, such as utilizing stores as distribution nodes rather than pure retail outlets to provide a hugely enhanced customer experience.
  • Global Inventory Visibility: Discuss the most effective ways of maintaining accurate inventory management for both off-line and on-line sales through a clear understanding of demand and ability to successfully manage the customer experience.
  • The challenge of the last mile for groceries: Find out the added challenges involved when profitably delivering low value food products given the heightened need for quality control.

Kroger Melissa Barr Senior Director, Supply Chain Strategy, Analytics & Technology Kroger co.

Moderator: RECODE Jason Del Rey Senior Editor, Commerce RECODE

12:05pm
-
12:45pm
Interactive Roundtable Sessions

Break out into 4 interactive groups and discuss the retail supply chain challenges and potential solutions to the following topics. You'll share experiences and ideas for producing the best results in the face of these difficulties. Interactive Sessions for you to choose from:

Demand planning during peak season:

How to successfully plan and forecast in the age of omnichannel to maintain accuracy during peak periods.

Horizon GroupRoundtable Leader: Nancy Marino, COO, Horizon Group

Big data strategy:

How to put hordes of existing data to good use within your supply chain to produce more effective decisions and more efficient operations.

OneraRoundtable Leader: Sahil Gupta, CEO-Co-Founder, Onera

Attract and retain the best talent:

How to build the most effective team, combining new and old supply chain talent in the digital age that is capable of producing the best results.

JD.comRoundtable Leader: Lori Chao, Director International Communications, JD.com

Change management during your tech transformation:

How to empower all affected individuals during a major tech implementation to achieve the smoothest transition possible.

ALDO GroupRoundtable Leader: Craig Jones, VP Supply Chain, ALDO Group

Access the full details for the roundtable discussions here
12:45pm
-
2:00pm
Lunch
TRACK A: WAREHOUSE STRATEGY
TRACK B: LOGISTICS STRATEGY
2:00pm
-
2:15pm
Modernizing eCommerce logistics: From start-ups to the Fortune 1,000
  • Go from an in-house fulfillment strategy to moving more than 100,000 orders/month with on-demand fulfillment
  • Grow into more locations easily to meet customer demands for fast, affordable delivery by shortening the last mile
  • Pop-up facilities to support seasonal peaks in eCommerce
  • Fulfill orders across multiple channels—from direct-to-consumer to retail channels and marketplaces

FLEXE Karl Siebrecht Co-Founder & CEO FLEXE

Unleashing the power of data for improved delivery decisions and effective transportation management

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

2:15pm
-
3:00pm
Panel: Fast-track your business with a future-proof warehouse strategy

Understand how to scale your warehouse upgrades to maximize future potential without causing disruptions to your operations or customers today

  • Build for the future: Discuss ways to manage increasing eCommerce and omnichannel purchases while causing minimal disruption to current operations within your facilities
  • Scale according to demand: Learn how to incorporate labor and capacity requirements into your warehouse strategy to allow you to quickly and seamlessly adapt to seasonal demands
  • Prepare to disrupt yourself: Debate how to assemble your warehouse with the ability to continuously adopt new software and technologies and stay agile to succeed in an uncertain future

FLEXE Karl Siebrecht Co-Founder & CEO FLEXE

Qurate Retail Group Richard Tilley VP Operations Planning & Network Optimization Qurate Retail Group

Boxed Joe Bobko VP Transportation Boxed

Moderator: World Connections Catherine Cooper President World Connections

Panel: Unleashing the power of data for improved delivery decisions and effective transportation management

This session explores how retailers are analyzing large data-sets for actionable insights and automated decision-making in order to enhance their deliveries 

  • Generating more value from existing data: How to cut through large datasets and ways of identifying key trends and relationships within your broader dataset to assist with transport and delivery decisions
  • Automating delivery decisions: Providing relevant data to key stakeholders for easy data sharing and powering your systems to automate and speed up the decision-making process based on pre-set criteria suitable to your business
  • Co-create the new norm: Work with your logistics partners to prepare them for the new age of distribution, with smaller, more frequent shipments, delivered accurately and efficiently

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

Sephora Matt Arnold Senior Director Global Supply Chain Sephora

Transfix Drew McElroy, Co-founder & CEO Transfix

Lacoste Seth Beardsley VP Operations Lacoste

Moderator: Loadsmart Ricardo Salgado CEO & Founder Loadsmart

3:00pm
-
3:30pm
How Adore Me’s data-driven approach has disrupted a $24B industry

Hear how eCommerce startup Adore Me have stormed the lingerie industry with their revolutionary emphasis on data and customer interactions

  • Start with an innovative attitude: Learn how Adore Me has leveraged a data-driven approach to their supply chain operations to disrupt the emotional industry of lingerie fashion
  • Harness data for eCommerce: Hear how, as an eCommerce startup, Adore Me put data at the center of the company’s design process, supply chain, inventory management, customer engagement and acquisitions
  • Utilize data for growth: Find out how data can be used across different platforms and life stages of the company, and how it becomes more valuable as the company continues to grow

Adore Me Romain Liot COO Adore Me

How to Reduce Small Parcel & LTL Transportation Costs in a Challenging Economy - Learn the inside secrets from former UPS & FedEx pricing Managers

Gain valuable information to negotiate best-in-class pricing and reduce overall shipping costs by 15-25%.

 

  • Explore ways to negotiate better discounts and establish shipping costs benchmarks prior to beginning any carrier negotiations
  • Understand procedures to reduce the impact of accessorial charges and other not so obvious contract fee's
  • Discuss how auditing your shipping to make additional savings and explore other techniques to decrease expenditure on your shipments

AFMS Mike Erickson President AFMS

3:30pm
-
4:15pm
Panel discussion with US Govt: Cross-border eCommerce – How to reduce costs, remove friction, and improve customer experience with eComm fulfilment across borders

This panel discusses the various challenges and hurdles retailers face when trying to embrace cross-border eCommerce fulfilment and how to make it a more profitable and frictionless proposition.

The Dept of Homeland Security will also share details of what they are doing to facilitate trade and how they’re partnering with the private sector for effective outcomes 

  • Removing friction: Discuss what the key hurdles are in the journey of a package moving across borders, how it is different from bulk shipping, and what you can do make it seamless
  • Retaining profitability and margins: Understand what steps you can take to make your cross-border strategy cost-effective and speedy
  • Customer expectations: Understand how to make the customer experience seamless in a way that the customer cannot tell the difference between an international and domestic delivery  

Department of Homeland security Michael Dougherty Assistant Secretary, Border Immigration & Trade Policy Department of Homeland Security

Etsy Roman Sobieri Head of Shipping & Orders Etsy

Flow Rob Keve CEO Flow

Carbon38 Donny Salazar COO Carbon38

Moderator: World Connections Catherine Cooper President World Connections

Panel: Returns management - Converting a challenge to an opportunity to deliver your customer an exceptional experience

This session delves into the challenges and opportunities that customer returns presents itself with, and what you can do as a retailer to convert this “necessary evil” into a golden opportunity.

  • Identify crucial “return” nodes: How to identify the best returns network for your customer-base to ensure minimum added cost, while maintaining customer satisfaction
  • Extending visibility to returned inventory: Learn how to structure your returns strategy to efficiently reintegrate returns into your unified inventory view to retain profits, avoid markdowns or losses
  • Returns as a competitive advantage: Making return policies more flexible to encourage customers to buy more as well as improving the returns experience by removing any friction

Narvar Lori Tenan VP Sales Narvar

REI Matt Bergerson Director, Omni-channel operations REI

FatFace Simon Ratcliffe Supply Chain and Logistics Director FatFace

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

4:15pm
-
4:55pm
Coffee Break
KEYNOTES
4:55pm
-
5:20pm
Recipe for a robust supply chain: A core vision for your company, strong business-technology alignment, and an internal culture that fosters innovation and job satisfaction

This session outlines the approach taken by REI to create a successful, sustainable and profitable supply chain network that ultimately aligns with their core identity and business goals

  • Aligning strategy with your core values: Understand how a “sustainable” supply chain is not just “environmentally responsible” but commercially profitable too
  • Complete business-technology alignment: Learn how a cross-functional team can help make the most effective technology decisions to meet crucial business goals
  • Creating an amazing workplace that inspires innovation: Understand why employees are as important as customers, and what you can do to attract, retain and inspire the best talent

REI Bill Best DVP Supply Chain REI

5:20pm
-
5:45pm
From Blockchain to Robotics: How China’s biggest retailer is pioneering cutting-edge technologies to bring retail into the future

Learn how JD.com are embracing advanced technologies to conquer the biggest challenges facing retail today

  • Enhance speed through robotics and automation: Understand how China’s biggest retailer has achieved success by investing heavily in robotics, automation, and an autonomous delivery fleet
  • Automate trust using blockchain: Tackle product safety and authenticity concerns by using the cryptographic technology that powers Bitcoin
  • Own the last mile experience: Learn how combining an in-house logistics network and advanced technology helps provide an outstanding delivery experience

JD.com Josh Gartner VP Corporate Affairs JD.com

5:45pm
-
7:00pm
Onsite Networking Drinks
7:30am
-
8:30am
Registration and Networking
8:30am
-
8:40am
Chairman Welcome

Recap on Day One's proceedings and what we can expect from the coming sessions

8:40am
-
9:10am
Globalization in the retail supply chain: Amazon’s approach to borderless collaboration and transformational change

How Amazon works backwards from the customer, and how this is one of the keys to thriving on a global scale.

Amazon Ilse De Bruin Director Global Logistics Amazon

9:10am
-
9:25am
Delivering a customer-centric experience
  • Explore the disruptions omni-channel consumerism can create and how your last mile execution can create a lasting brand impression.
  • Discuss best practices to provide a consistent, unified customer experience in a fragmented customer journey.
  • Learn how a customized e-commerce fulfillment strategy can serve as a crucial differentiator to your brand and generate increased customer loyalty in the extremely crowded retail market of 2018.

Ryder Systems Todd Skiles SVP Sales & Solutions Ryder Logistics

9:25am
-
9:55am
How can supply chain be your biggest differentiator and customer champion

Learn how Walgreens is building the No. 1 customer-driven supply chain in the world by aligning their internal decision-making capabilities with the voice of the customer

  • Allowing the customer voice to design your strategy: Harness the power of data and analytics by using key customer insights – such as preferences and behavior patterns – to drive your supply chain planning, stocking, replenishment and fulfilment decisions
  • Cross-functional collaboration to enhance supply chain performance: Understand the importance of integrated planning with various teams such as store ops, supplier and merchandizing, to increase efficiencies in supply chain
  • Creating a truly omni-capable supply chain: How to optimize all your distribution nodes – from DC’s to stores - to provide a convenient and frictionless customer experience

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

9:55am
-
10:40am
Panel Discussion: Build a deeper, data-driven supplier partnership

Understand how you can strategically improve supplier performance by using shared data to create a more robust supply chain

  • Formalize a data focused supplier relationship: Learn how securely sharing accurate, real-time demand data with your suppliers can enable them to fulfil quickly and precisely in line with your requirements
  • Avoid unforeseen supply issues: Understand which data is necessary to share and explore how best to ensure this data is used efficiently by both parties to avoid issues and knock-on effects to your supply chain
  • Identify the useful metrics to share: Discuss which data points can enhance decision-making for the mutual benefit of you and your suppliers

Johnson Controls Kerry Eby VP Global Logistics and Distribution Johnson Controls

Tools Group Pat Smith General Manager Tools Group

Crux Connect Brandon Delgrosso CEO Crux Connect

Horizon Group Nancy Marino COO Horizon Group

Moderator: World Connections Catherine Cooper President World Connections

10:40am
-
11:25am
Coffee Break
NETWORK REDESIGN
11:25am
-
11:55am
Adapt your network design for the future of fulfilment

Hear how Michael Kors evaluated its existing physical footprint to re-align functionalities and support omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Warehouses, DCs, FCs, flagship stores, small stores, suppliers and 3PLs: Understand how to utilize your nodes for an efficient fulfilment strategy that is specific to your business goals
  • Establish a network for the future: Learn how to meet constantly changing demand patterns by designing a network capable of dealing with unpredictable capacity requirements

Michael Kors Dan Purefoy VP Engineering & Infrastructure Michael Kors

11:55am
-
12:40am
Panel: Network Redesign – Integrate stores effectively into your distribution network through a complete inventory strategy

Assess the viability and cost benefits of utilizing stores as distribution nodes and how to redesign your existing network to enhance omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Leverage stores in your distribution network: Explore the potential to use stores within your network to extend your physical footprint and solve supply chain fulfilment complications
  • Incorporate feedback into operational decisions: Discuss how to retain customer loyalty and stay ahead of the competition by adapting network processes quickly in response to feedback trends
  • Inventory positioning and replenishment strategy: Understand how you can make better inventory decisions through improved data-driven decision-making

Neiman Marcus Jill Barron VP Supply Chain Strategy Neiman Marcus

JLL Matt Powers EVP Retail/e-commerce Distribution JLL

Onera Sahil Gupta CEO & Co-Founder Onera

Michael Kors Dan Purefoy VP Strategy and Engineering Michael Kors

Moderator: World Connections Catherine Cooper President World Connections

THE EVOLVING SUPPLIER
12:40pm
-
1:25pm
Panel: Scaling your supply chain – How to maintain an exceptional brand experience when balancing the demands of high-growth eCommerce fulfilment

This panel explores the consideration made by young and successful eTailers when scaling their supply chain in the face of a very fast growing eCom business to manage the speed of change and capabilities.

  • Long term strategy: Understand how to carry out long term planning, strategic alignment, capacity requirements, peak and automation in order to meet current and future demand patterns
  • Innovative fulfilment methods: Discover how you can innovate in fulfilment through automation, bundled deliveries, expanded partnerships, and more effective carrier-relationships to fulfil efficiently and consistently
  • In-house vs outsourced, to retain brand experience and profitability: Discuss the tipping point between balancing marketing vs distribution spend are your operations continue to up-scale

The Farmers Dog Sana Raheem Head of Operations The Farmers Dog

Glossier Sarah Hague Executive Director Glossier

Teknowlogi Spencer Askew CEO Teknowlogi

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

1:25pm
-
1:55pm
Fireside chat: How to create the technological and network capabilities required to solve the last mile challenge

In this session, Nike discuss how to overcome last mile challenges through tech integrations and the creation of a sustainable network structure

  • Integration for last mile fulfilment: Explore how to become technologically adept at working with multiple carriers for effective and economic last mile fulfilment
  • Creating a sustainable network: Is the current network sustainable, given growing last mile demands, and what steps are required to expand its capabilities
  • Managing customer expectations: Understand how customer preferences will evolve over time, and how can you make sure to meet and exceed their requirements

Nike Sergio Villalobos Director Global 3PL Strategy Nike

Moderator: World Connections Catherine Cooper President World Connections

1:55pm
-
2:00pm
eft Closing Remarks

eyefortransport Paddy Le Count Retail Project Director eyefortransport

2:00pm
-
3:15pm
Onsite Lunch and Conference End
7:00am
-
8:00am
Registration and Networking
8:00am
-
8:10am
Welcoming Remarks

eyefortransport Priyanka Asera Head of Retail eyefortransport

KEYNOTES
8:10am
-
8:35am
Conference Chairman welcome and introduction

Chairman: World Connections Catherine Cooper President World Connections

8:35am
-
9:00am
Redesigning retail’s new battleground

Consumers are increasingly making purchase decisions based on how fast they can get products in their hands. Hear how Target are redesigning their operations to meet these growing demands

  • A new system for the future: Hear insights and learnings of Target’s journey as they’ve begun to design, test and implement a wholly new operating model for their end-to-end supply chain operations
  • Utilizing store for fulfilment: Learn how Target has found ways to leverage its national store base as fulfillment centers and make its upstream replenishment operation more efficient
  • Consumer convenience: Understand how these changes are already giving consumers more choice, convenience and speed within their shopping experience.

Target Preston Mosier SVP Global Supply Chain & Logistics Field Operations Target

9:00am
-
9:25am
Simplifying your business with Applied Intelligence
  • Back to basics: Simplify all the buzzword hype and get to the heart of how to cut costs on shipping rates through practical and relevant solutions.
  • The power of data: Improve the efficiency of your supply chain by understanding how to harness the benefits of your unique data through applied intelligence.
  • Full lifecycle visibility: Learn how to achieve complete visibility through interconnected systems and automated decision-making to increase the value of your service offering.

Teknowlogi Spencer Askew CEO Teknowlogi

9:25am
-
10:10am
Panel: Deliver a seamless customer experience with an omni-capable supply chain

The new reality of succeeding in retail requires all your back-end, under-the-hood systems, processes and objectives to be aligned so that you have a world-class, ‘omni-capable’ supply chain network in place that delivers a seamless experience throughout the customers’ journey.

 

  • The customer; where it all starts: What does it truly mean to have a customer-centric culture? Learn how you can pivot your entire supply chain organization to take a customer-centric approach to achieve long-term benefits through loyalty and retention
  • Enhance your supply chain through cutting-edge technologies: Debate which technologies will revolutionize your supply chain and play a crucial role towards increasing efficiencies and lowering costs
  • The store is dead, long live the store: Discuss the evolving and expanding role of the store – from customer touch-point and facilitator of returns, fulfilment and picking up online orders to full-fledged node in your supply chain

JD.com Lori Chao Director International Communications JD.com

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

Ryder Systems Todd Skiles SVP Sales & Solutions Ryder Systems

Moderator: World Connections Catherine Cooper President World Connections

10:10am
-
10:50am
Coffee Break
TRACK A: INVENTORY OPTIMIZATION
TRACK B: LAST MILE EXPERIENCE
10:50am
-
11:35am
Panel: RFID ensures product availability for your customers across your omnichannel network

This panel will discuss best practices and ways to measure the ROI, by inspecting use cases of RFID technology in inventory management.

  • Discover the benefits of RFID: Find out the best practices for deploying EPC-enabled Item Level RFID to maximize inventory management efficiency
  • Calculate the value for money: Learn how to determine the ROI from an RFID implementation where the complete inventory visibility that is delivered, outweighs the monetary cost of the technology
  • Interrogate existing use cases: Hear RFID success stories and understand the actual impacts and benefits that RFID implementation can have on your supply chain performance

Macy's Inc. Pam Sweeney SVP Systems and Technology Macy's Inc.

Swim USA Bryan Epner Director of Operations Swim USA

PVH Linda Davidson Group VP Strategic Service PVH

Moderator: GS1 US Patrick Javick Sr. Director, Apparel & General Merchandise Industry Engagement GS1 US

Panel: Create a flexible and seamless last mile customer experience

Discover how to leverage technology and provide a complete delivery management platform to create a flexible and seamless customer experience

  • Put your customer in control: Learn how to establish a simple, consolidated platform to enable customers to manage their delivery preferences, choose delivery slots, track shipments and feedback on their experience
  • Pivot to meet last-minute customer requests: Find out how to implement a system for communicating last-minute changes from the customer to your courier partners to consistently meet deadlines
  • Deliver a unified end-to-end experience: Discuss how your operations and carrier processes could facilitate extra customer services, such as returns, personalized packaging and white-glove services

Convey Chris Richter VP Revenue Convey

ALDO Group Craig Jones VP Supply Chain ALDO Group

FarEye Kushal Nahata Co-founder & CEO FarEye

Peloton Cycles Jared Mellin VP Operations Peloton Cycles

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

11:35am
-
12:05pm
Customer Expectations, Inventory, and Big Data: Leveraging Advanced Analytics for Supply Chain Success

The desire for instant gratification, pervasive digital enablement, and the plethora of choice continue to increase customer expectations. Retail supply chains have had to rely on an exponentially increase amount of data to effectively respond to their customers. Hear Verizon discuss the importance of establishing and maintaining an analytics function within the supply chain and how this is used to drive strategic and operational advantage.

  • Explore the strategic capabilities to your organizations growth that a supply chain powered by data, analytics and process innovation can provide
  • Assess the benefits of - and the practical difficulties involved with - harnessing data with improved processes to facilitate predictive and prescriptive analytics
  • Learn how advanced data analytics has helped Verizon to drive improvements within their supply chain operation resulting in lower operating and capital costs, while becoming closer to the customer

Verizon Anne Robinson Global Supply Chain Strategy, Analytics and Systems Verizon

Fireside Chat: Effectively approaching the convergence of off-line and on-line retail
  • Innovative distribution policy: Explore the benefits of new vs conventional thinking for network optimization, such as utilizing stores as distribution nodes rather than pure retail outlets to provide a hugely enhanced customer experience.
  • Global Inventory Visibility: Discuss the most effective ways of maintaining accurate inventory management for both off-line and on-line sales through a clear understanding of demand and ability to successfully manage the customer experience.
  • The challenge of the last mile for groceries: Find out the added challenges involved when profitably delivering low value food products given the heightened need for quality control.

Kroger Melissa Barr Senior Director, Supply Chain Strategy, Analytics & Technology Kroger co.

Moderator: RECODE Jason Del Rey Senior Editor, Commerce RECODE

12:05pm
-
12:45pm
Interactive Roundtable Sessions

Break out into 4 interactive groups and discuss the retail supply chain challenges and potential solutions to the following topics. You'll share experiences and ideas for producing the best results in the face of these difficulties. Interactive Sessions for you to choose from:

Demand planning during peak season:

How to successfully plan and forecast in the age of omnichannel to maintain accuracy during peak periods.

Horizon GroupRoundtable Leader: Nancy Marino, COO, Horizon Group

Big data strategy:

How to put hordes of existing data to good use within your supply chain to produce more effective decisions and more efficient operations.

OneraRoundtable Leader: Sahil Gupta, CEO-Co-Founder, Onera

Attract and retain the best talent:

How to build the most effective team, combining new and old supply chain talent in the digital age that is capable of producing the best results.

JD.comRoundtable Leader: Lori Chao, Director International Communications, JD.com

Change management during your tech transformation:

How to empower all affected individuals during a major tech implementation to achieve the smoothest transition possible.

ALDO GroupRoundtable Leader: Craig Jones, VP Supply Chain, ALDO Group

Access the full details for the roundtable discussions here
12:45pm
-
2:00pm
Lunch
TRACK A: WAREHOUSE STRATEGY
TRACK B: LOGISTICS STRATEGY
2:00pm
-
2:15pm
Modernizing eCommerce logistics: From start-ups to the Fortune 1,000
  • Go from an in-house fulfillment strategy to moving more than 100,000 orders/month with on-demand fulfillment
  • Grow into more locations easily to meet customer demands for fast, affordable delivery by shortening the last mile
  • Pop-up facilities to support seasonal peaks in eCommerce
  • Fulfill orders across multiple channels—from direct-to-consumer to retail channels and marketplaces

FLEXE Karl Siebrecht Co-Founder & CEO FLEXE

Unleashing the power of data for improved delivery decisions and effective transportation management

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

2:15pm
-
3:00pm
Panel: Fast-track your business with a future-proof warehouse strategy

Understand how to scale your warehouse upgrades to maximize future potential without causing disruptions to your operations or customers today

  • Build for the future: Discuss ways to manage increasing eCommerce and omnichannel purchases while causing minimal disruption to current operations within your facilities
  • Scale according to demand: Learn how to incorporate labor and capacity requirements into your warehouse strategy to allow you to quickly and seamlessly adapt to seasonal demands
  • Prepare to disrupt yourself: Debate how to assemble your warehouse with the ability to continuously adopt new software and technologies and stay agile to succeed in an uncertain future

FLEXE Karl Siebrecht Co-Founder & CEO FLEXE

Qurate Retail Group Richard Tilley VP Operations Planning & Network Optimization Qurate Retail Group

Boxed Joe Bobko VP Transportation Boxed

Moderator: World Connections Catherine Cooper President World Connections

Panel: Unleashing the power of data for improved delivery decisions and effective transportation management

This session explores how retailers are analyzing large data-sets for actionable insights and automated decision-making in order to enhance their deliveries 

  • Generating more value from existing data: How to cut through large datasets and ways of identifying key trends and relationships within your broader dataset to assist with transport and delivery decisions
  • Automating delivery decisions: Providing relevant data to key stakeholders for easy data sharing and powering your systems to automate and speed up the decision-making process based on pre-set criteria suitable to your business
  • Co-create the new norm: Work with your logistics partners to prepare them for the new age of distribution, with smaller, more frequent shipments, delivered accurately and efficiently

Mercury Gate Monica Wooden CEO & Co-Founder Mercury Gate

Sephora Matt Arnold Senior Director Global Supply Chain Sephora

Transfix Drew McElroy, Co-founder & CEO Transfix

Lacoste Seth Beardsley VP Operations Lacoste

Moderator: Loadsmart Ricardo Salgado CEO & Founder Loadsmart

3:00pm
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3:30pm
How Adore Me’s data-driven approach has disrupted a $24B industry

Hear how eCommerce startup Adore Me have stormed the lingerie industry with their revolutionary emphasis on data and customer interactions

  • Start with an innovative attitude: Learn how Adore Me has leveraged a data-driven approach to their supply chain operations to disrupt the emotional industry of lingerie fashion
  • Harness data for eCommerce: Hear how, as an eCommerce startup, Adore Me put data at the center of the company’s design process, supply chain, inventory management, customer engagement and acquisitions
  • Utilize data for growth: Find out how data can be used across different platforms and life stages of the company, and how it becomes more valuable as the company continues to grow

Adore Me Romain Liot COO Adore Me

How to Reduce Small Parcel & LTL Transportation Costs in a Challenging Economy - Learn the inside secrets from former UPS & FedEx pricing Managers

Gain valuable information to negotiate best-in-class pricing and reduce overall shipping costs by 15-25%.

 

  • Explore ways to negotiate better discounts and establish shipping costs benchmarks prior to beginning any carrier negotiations
  • Understand procedures to reduce the impact of accessorial charges and other not so obvious contract fee's
  • Discuss how auditing your shipping to make additional savings and explore other techniques to decrease expenditure on your shipments

AFMS Mike Erickson President AFMS

3:30pm
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4:15pm
Panel discussion with US Govt: Cross-border eCommerce – How to reduce costs, remove friction, and improve customer experience with eComm fulfilment across borders

This panel discusses the various challenges and hurdles retailers face when trying to embrace cross-border eCommerce fulfilment and how to make it a more profitable and frictionless proposition.

The Dept of Homeland Security will also share details of what they are doing to facilitate trade and how they’re partnering with the private sector for effective outcomes 

  • Removing friction: Discuss what the key hurdles are in the journey of a package moving across borders, how it is different from bulk shipping, and what you can do make it seamless
  • Retaining profitability and margins: Understand what steps you can take to make your cross-border strategy cost-effective and speedy
  • Customer expectations: Understand how to make the customer experience seamless in a way that the customer cannot tell the difference between an international and domestic delivery  

Department of Homeland security Michael Dougherty Assistant Secretary, Border Immigration & Trade Policy Department of Homeland Security

Etsy Roman Sobieri Head of Shipping & Orders Etsy

Flow Rob Keve CEO Flow

Carbon38 Donny Salazar COO Carbon38

Moderator: World Connections Catherine Cooper President World Connections

Panel: Returns management - Converting a challenge to an opportunity to deliver your customer an exceptional experience

This session delves into the challenges and opportunities that customer returns presents itself with, and what you can do as a retailer to convert this “necessary evil” into a golden opportunity.

  • Identify crucial “return” nodes: How to identify the best returns network for your customer-base to ensure minimum added cost, while maintaining customer satisfaction
  • Extending visibility to returned inventory: Learn how to structure your returns strategy to efficiently reintegrate returns into your unified inventory view to retain profits, avoid markdowns or losses
  • Returns as a competitive advantage: Making return policies more flexible to encourage customers to buy more as well as improving the returns experience by removing any friction

Narvar Lori Tenan VP Sales Narvar

REI Matt Bergerson Director, Omni-channel operations REI

FatFace Simon Ratcliffe Supply Chain and Logistics Director FatFace

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

4:15pm
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4:55pm
Coffee Break
KEYNOTES
4:55pm
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5:20pm
Recipe for a robust supply chain: A core vision for your company, strong business-technology alignment, and an internal culture that fosters innovation and job satisfaction

This session outlines the approach taken by REI to create a successful, sustainable and profitable supply chain network that ultimately aligns with their core identity and business goals

  • Aligning strategy with your core values: Understand how a “sustainable” supply chain is not just “environmentally responsible” but commercially profitable too
  • Complete business-technology alignment: Learn how a cross-functional team can help make the most effective technology decisions to meet crucial business goals
  • Creating an amazing workplace that inspires innovation: Understand why employees are as important as customers, and what you can do to attract, retain and inspire the best talent

REI Bill Best DVP Supply Chain REI

5:20pm
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5:45pm
From Blockchain to Robotics: How China’s biggest retailer is pioneering cutting-edge technologies to bring retail into the future

Learn how JD.com are embracing advanced technologies to conquer the biggest challenges facing retail today

  • Enhance speed through robotics and automation: Understand how China’s biggest retailer has achieved success by investing heavily in robotics, automation, and an autonomous delivery fleet
  • Automate trust using blockchain: Tackle product safety and authenticity concerns by using the cryptographic technology that powers Bitcoin
  • Own the last mile experience: Learn how combining an in-house logistics network and advanced technology helps provide an outstanding delivery experience

JD.com Josh Gartner VP Corporate Affairs JD.com

5:45pm
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7:00pm
Onsite Networking Drinks

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7:30am
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8:30am
Registration and Networking
8:30am
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8:40am
Chairman Welcome

Recap on Day One's proceedings and what we can expect from the coming sessions

8:40am
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9:10am
Globalization in the retail supply chain: Amazon’s approach to borderless collaboration and transformational change

How Amazon works backwards from the customer, and how this is one of the keys to thriving on a global scale.

Amazon Ilse De Bruin Director Global Logistics Amazon

9:10am
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9:25am
Delivering a customer-centric experience
  • Explore the disruptions omni-channel consumerism can create and how your last mile execution can create a lasting brand impression.
  • Discuss best practices to provide a consistent, unified customer experience in a fragmented customer journey.
  • Learn how a customized e-commerce fulfillment strategy can serve as a crucial differentiator to your brand and generate increased customer loyalty in the extremely crowded retail market of 2018.

Ryder Systems Todd Skiles SVP Sales & Solutions Ryder Logistics

9:25am
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9:55am
How can supply chain be your biggest differentiator and customer champion

Learn how Walgreens is building the No. 1 customer-driven supply chain in the world by aligning their internal decision-making capabilities with the voice of the customer

  • Allowing the customer voice to design your strategy: Harness the power of data and analytics by using key customer insights – such as preferences and behavior patterns – to drive your supply chain planning, stocking, replenishment and fulfilment decisions
  • Cross-functional collaboration to enhance supply chain performance: Understand the importance of integrated planning with various teams such as store ops, supplier and merchandizing, to increase efficiencies in supply chain
  • Creating a truly omni-capable supply chain: How to optimize all your distribution nodes – from DC’s to stores - to provide a convenient and frictionless customer experience

Walgreens Dov Shenkman VP Group Supply Chain Operations Walgreens

9:55am
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10:40am
Panel Discussion: Build a deeper, data-driven supplier partnership

Understand how you can strategically improve supplier performance by using shared data to create a more robust supply chain

  • Formalize a data focused supplier relationship: Learn how securely sharing accurate, real-time demand data with your suppliers can enable them to fulfil quickly and precisely in line with your requirements
  • Avoid unforeseen supply issues: Understand which data is necessary to share and explore how best to ensure this data is used efficiently by both parties to avoid issues and knock-on effects to your supply chain
  • Identify the useful metrics to share: Discuss which data points can enhance decision-making for the mutual benefit of you and your suppliers

Johnson Controls Kerry Eby VP Global Logistics and Distribution Johnson Controls

Tools Group Pat Smith General Manager Tools Group

Crux Connect Brandon Delgrosso CEO Crux Connect

Horizon Group Nancy Marino COO Horizon Group

Moderator: World Connections Catherine Cooper President World Connections

10:40am
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11:25am
Coffee Break
NETWORK REDESIGN
11:25am
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11:55am
Adapt your network design for the future of fulfilment

Hear how Michael Kors evaluated its existing physical footprint to re-align functionalities and support omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Warehouses, DCs, FCs, flagship stores, small stores, suppliers and 3PLs: Understand how to utilize your nodes for an efficient fulfilment strategy that is specific to your business goals
  • Establish a network for the future: Learn how to meet constantly changing demand patterns by designing a network capable of dealing with unpredictable capacity requirements

Michael Kors Dan Purefoy VP Engineering & Infrastructure Michael Kors

11:55am
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12:40am
Panel: Network Redesign – Integrate stores effectively into your distribution network through a complete inventory strategy

Assess the viability and cost benefits of utilizing stores as distribution nodes and how to redesign your existing network to enhance omnichannel fulfilment

  • Redesign your existing network: Analyze the effectiveness of your existing nodes in terms of cost and speed, and decide which new processes will be most suitable for you to adopt
  • Leverage stores in your distribution network: Explore the potential to use stores within your network to extend your physical footprint and solve supply chain fulfilment complications
  • Incorporate feedback into operational decisions: Discuss how to retain customer loyalty and stay ahead of the competition by adapting network processes quickly in response to feedback trends
  • Inventory positioning and replenishment strategy: Understand how you can make better inventory decisions through improved data-driven decision-making

Neiman Marcus Jill Barron VP Supply Chain Strategy Neiman Marcus

JLL Matt Powers EVP Retail/e-commerce Distribution JLL

Onera Sahil Gupta CEO & Co-Founder Onera

Michael Kors Dan Purefoy VP Strategy and Engineering Michael Kors

Moderator: World Connections Catherine Cooper President World Connections

THE EVOLVING SUPPLIER
12:40pm
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1:25pm
Panel: Scaling your supply chain – How to maintain an exceptional brand experience when balancing the demands of high-growth eCommerce fulfilment

This panel explores the consideration made by young and successful eTailers when scaling their supply chain in the face of a very fast growing eCom business to manage the speed of change and capabilities.

  • Long term strategy: Understand how to carry out long term planning, strategic alignment, capacity requirements, peak and automation in order to meet current and future demand patterns
  • Innovative fulfilment methods: Discover how you can innovate in fulfilment through automation, bundled deliveries, expanded partnerships, and more effective carrier-relationships to fulfil efficiently and consistently
  • In-house vs outsourced, to retain brand experience and profitability: Discuss the tipping point between balancing marketing vs distribution spend are your operations continue to up-scale

The Farmers Dog Sana Raheem Head of Operations The Farmers Dog

Glossier Sarah Hague Executive Director Glossier

Teknowlogi Spencer Askew CEO Teknowlogi

Moderator: Bain Capital Ventures Jamison Hill Principal Bain Capital Ventures

1:25pm
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1:55pm
Fireside chat: How to create the technological and network capabilities required to solve the last mile challenge

In this session, Nike discuss how to overcome last mile challenges through tech integrations and the creation of a sustainable network structure

  • Integration for last mile fulfilment: Explore how to become technologically adept at working with multiple carriers for effective and economic last mile fulfilment
  • Creating a sustainable network: Is the current network sustainable, given growing last mile demands, and what steps are required to expand its capabilities
  • Managing customer expectations: Understand how customer preferences will evolve over time, and how can you make sure to meet and exceed their requirements

Nike Sergio Villalobos Director Global 3PL Strategy Nike

Moderator: World Connections Catherine Cooper President World Connections

1:55pm
-
2:00pm
eft Closing Remarks

eyefortransport Paddy Le Count Retail Project Director eyefortransport

2:00pm
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3:15pm
Onsite Lunch and Conference End

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