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2019 Conference Agenda

Technology is a catalyst but your strategy as a supply chain leader drives the change. Join the only supply chain event which speaks your language

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Scroll down for the full agenda or click on the themes above to navigate using the themes below for ease


Boost AGILITY
08:30 - 09:00

The current climate contains constant change, increased demand uncertainty and shorter product lifecycles. Supply chain and logistics leaders are prioritising operational agility to stay ahead of the game.

By conditioning old school practices with innovative, start-up-like processes, companies are creating more flexible networks that can service new requirements effectively. Diversifying your companys transportation strategy will enhance overall agility and lead to significant savings of speed, cost and reliability.

Action One: Think like a start-up
08:30 - 09:00
Accelerate and scale your eCom with a high-performing supply chain
  • Customer experience first: Take the time to understand your customer and implement fresh customer centric strategies which nurture innovation and dynamic change to evolve quickly
  • Is it working? Set ambitious but realistic KPIs to track the progress of your new initiatives and make informed investment decisions in line with your long-term goals
  • Outsource to optimise capacity: Build trusting partnerships with the right external suppliers & service providers to speed up your fulfilment capabilities so you can remain focused on your key objectives

Startupbootcamp  Ernst Hoestra Managing Director Startupbootcamp

Action two: Use digital for flexible operations
08:30 - 09:00
A new mindset for logistics development
  • Real estate trends: Understand how to keep ahead of property innovation trends to optimise activities in and around your buildings
  • Overcome capacity crunches: Keep up with depreciating numbers of skilled warehouse workers and set initiatives to facilitate workplace satisfaction, community building and workforce loyalty
  • Retain your customers: Implement enabling technologies such as robotics and increased sensors to facilitate growth and help customers run their operations more efficiently

Prologis Henk Folmer Senior Vice President, Global Customer Solutions Prologis

Action three: Optimise network design
08:30 - 09:00
Your network can change lives!
  • Evolve your network: Hear about the Egyptian and African network redesign which was implemented to enhance coordination and reduce supply chain costs dramatically
  • Get closer to your customer: Hear how to cost effectively unify your nodes to strengthen links between stakeholders for a deeper understanding of customer demands for more efficient delivery
  • 3D printing to optimise: Gain first-hand feedback on the application and ROI of 3D printing at incubator stage to optimise your network by reaching remote customers quickly

Misr Elkheir Foundation Mohamed Abdelrahman Deputy CEO and Performance Improvement Expert Misr Elkheir Foundation

08:30 - 09:00
Network design is key for an omnichannel business
  • Automate network productivity: Review effectiveness of your current nodes and whether automation and robotics is the long-term solution to increased cost and speed
  • Align your fulfilment strategy: Manoeuvre your existing network - warehouses, distribution & fulfilment centres, stores, suppliers and 3PLs - to maximise productivity and sales
  • Use technology to unite nodes: Explore how cloud-based systems can enhance replenishment and fulfilment efficiencies by simplifying communication

Greencarrier Johan Jemdahl CEO Greencarrier

Action four: Diversify with alternative transport
08:30 - 09:00
The race to the urban customer
  • Understand the customer: Discuss the nuances of urban compared to rural customers, and explore the logistical challenges these expectations create in metropolitan areas
  • Unlock the potential of cities: Create flexible and agile network solutions to support growth in urban areas in line with changeable customer requirements
  • Use technology as a tool: Use big data to implement automation and digitalisation processes to take the lead in first & last mile of urban operations

DHL Express Germany Markus Reckling Managing Director DHL Express Germany

08:30 - 09:00
European Intermodal rail transport
  • Advantages of a huge rail network: Discuss the key ways intermodal transportation, e.g. rail, can improve European logistics and supply chains for sustainable and speedy transit
  • New markets for expansion: With increased investment in Central & Eastern Europe, combine East/West with North/South rail routes to maximise rail transport across Europe
  • Success through collaboration: Discuss the importance of working with incumbent logistic players for efficient use of rail resources and cost effectiveness for all partners

TX Logistik Christoph Schwarz Director Intermodal Europe TX Logistik

08:30 - 09:00
EU policy & regulatory initiatives
  • Evolving driver shortage: Learn how capacity crunches and tax & trade regulations will impact supply chain transport and prepare to adapt in a timely and cost-effective manner
  • Diversify processes: Grow your operations’ flexibility in conjunction with the increasing EU policy and legal instruments in support of multimodal freight and logistics
  • Stay ahead of digital change: Discuss how the changing effects of digital transformation will evolve operations – explore how the Digital Transport & Logistics Forum (DTLF) will help you take advantage of this

European Commission Gzim Ocakoglu Deputy Head of Unit, Maritime Transport & Logistics European Commission

Achieve VISIBILITY
08:30 - 09:00

Rising competition, globalisation and the growing complexity of supply chain networks with the rise of e-commerce means that maintaining transparency on products in transit and customer behaviour has never been more challenging, or necessary.

These sessions will share recent applications of AI, unified software platforms, Blockchain and ML which have changed the game for supply leaders’ insight and decision-making processes. Coupled with strategies to enhance inter-departmental and external partner collaboration, you’ll leave with a checklist to guarantee you are always in control of your supply chain.

Action one: Increase sensory data points
08:30 - 09:00
Enhanced supply chain visibility with IoT
  • Create a strategy to drive value: Recognize the tangible ROI of IoT and proven tools for measuring success to gain support and investment from internal stakeholders
  • Build a connected supply chain: Explore how AI can enhance sensors to intelligently analyse workforce productivity and unify disjointed processes
  • Utilize IoT for visibility: Learn how manufacturers can detect deteriorated product quality and maximum product availability early to optimize inventory levels and working capital

Arviem Stefan Reidy CEO Arviem

08:30 - 09:00
IoT as the game changer for global supply chains
  • Track and Trace: Learn how best to utilise tech devices and sensors to monitor cargo to make sure inventory is not getting lost on route and to optimise risk management
  • Granulated analytics: Understand how to draw results from more complex layers of analytics to make incremental changes which can save you millions
  • Data consolidation: Understand the steps which must be taken to introduce the control visibility platform to consolidate all your data and react to it in a holistic approach

Sony Michael Ahner Head of Logistics Europe Sony

Action two: Continuously track and measure
08:30 - 09:00
Unleash the power of a supply chain technology platform to drive new efficiencies in your supply chain
  • Understand the market pressures and identify your customer expectations: Explore the key market trends within the logistics industry and how technology can answer some of these challenges.
  • Discover the power of a supply chain platform: Hear how C.H. Robinson is moving the industry forward with the most powerful supply chain platform.
  • Explore the latest applications in data science and supply chain visibility: Learn how C.H. Robinson is preparing the future of logistics with new technology solutions to create seamless supply chains.

CH Robinson Jeroen Eijsink President CH Robinson

08:30 - 09:00
Customer experience (CX): front & centre
  • Speak to you customer: Create a CX team which speaks directly to you customer and collates qualitative feedback to react to customer demands before your competition
  • Quantitative KPIs: Discuss the most effective measurements from which you can make informed and market reactive decisions including NPS, surveys and the Perfect Order
  • Don’t overcomplicate metrics: Discover how the application of multi functioning displays will avoid confusion and a complex mass of information which is difficult to act upon

bpost Dirk Tirez Member of Group Executive Committee bpost

Action three: Unify your systems
08:30 - 09:00
Unify supply chain systems for an end-to-end business strategy
  • Communicate to all stakeholders: Develop a full visibility strategy for transparent & secure communication for tailored access to various layers of stakeholders
  • Real time inventory management: Understand how to use your inventory system to manoeuvre stock across your stores, FCs, DCs and warehouses to save costs
  • Identify gaps in processes: Improve business performance with a flow strategy between marketing, sales and operations which uses data to react collectively to demand

Cipla Sapan Ghandi Senior Manager – Supply Chain Logistics and Customer Service Cipla

08:30 - 09:00
Interactive Workshop - The right time to implement a control tower in your value chain

Uncover the top issues hindering precise controlled delivery to your customers and learn how and when to use a control tower to create a dynamic supply chain which adapts to your customers’ wishes and optimizes your suppliers’ output.

Get into the detail to walk away with tangible action points which will game change your supply chain including:

  • Steps to getting internal alignment towards online synchronisation of your organisation
  • Aligning KPIs and measures from key parts suppliers to Original Design Manufacturers partners and 3PL partners for visibility, synchronisation and control
  • Creating "glue" with customers through agile responsive adaptation of the order when necessary.
  • Ensuring maximum profitable growth in highly dynamic environments required for 'instant gratification' of many customers in parallel.

Hewlett Packard Enterprise and Philips Electronics Jan Roodenburg Supply chain Expert & Former CSCO Hewlett Packard Enterprise and Philips Electronics

Action four: Collaborate for transparency
08:30 - 09:00
Fireside chat - Blockchain for a transparent and cognitive ecosystem
  • Build trust: Set common blockchain implementation objections including mutual timelines, data cleanse processes and legal structures to build trust with your partners from the off
  • Identify the purpose of blockchain: Discuss the purpose of your blockchain and whether an open or closed blockchain suits your business goals for a future proof network
  • Maintain your blockchain: Understand the security, data capture and communication processes needed to improve the output of your blockchain year on year

IBM Matthias Graefe Director of Supply Chain Transformation IBM

08:30 - 09:00
The New 3PL- supply chain partnership: Strategic collaboration centered on value
  • Commit to the bigger picture: Mutually invest time and resources to extract RoI, plan costs & capacity effectively and manage the power dynamic in a providers/shipper relationship
  • Agree on long term incentives: Create new partnership constructs and ensure regulatory compliance to avoid a transactional relationship and compensate all parties for the risks they take
  • Consultative approach: Explore how best to build a bespoke solution around your customer’s needs that utilises your specific expertise to increase your value in the partnership

Inspired Search Edwin Tuyn Managing Director Inspired Search

CHEP Michael Gierloff Director European Transport Sourcing & Supply Chain Collaboration CHEP

Broekman Logistics Willem Jan van Amersfoort Managing Director Warehousing and Distribution Broekman Logistics

Huawei Lorenzo Fornaroli Senior Director - Global logistics strategy and operations Huawei

RESPOND effectively
08:30 - 09:00

The traditional focus on efficiency no longer cuts it on its own to stay competitive compared to the likes of Amazon. With M&A’s and out of the box partnerships continuously being announced, coupled with an equal number of giants waving the white flat, being able to respond quickly to market shifts has never been more important.

These sessions explore how logistics and supply chain leaders can use their data in a way which results in tangible outcomes, allows for out of the box strategic moves and real time response to remain competitive for their customers.

Action one: Differentiate your analytics
08:30 - 09:00
Creating value from your supply chain data
  • Specific data for specific problems: Explore case studies of value creation through data analytics across a multitude of business challenges (e.g. network design, M&A support, transport procurement, etc.)
  • From theory to reality: Build a “Digital Twin” of your supply chain to preempt scenarios and continually develop predictive analytics using historical and real time data
  • AI and Machine Learning: Deal with issues in real time by augmenting current solutions to limit sub-optimal timeframes and deliver greater value to the customer

Ahlers Sven Verstrepen Head of Supply Network Innovations and Analytics Ahlers

Action two: Be data driven
08:30 - 09:00
Interactive Workshop - Productivity benchmarking: Investing in the fundamentals
International warehouse productivity benchmark study, 2019

Every distribution operation, regardless of the size or industry, wants to increase efficiency and, ultimately, reduce costs. During the workshop, Syncontext will also be launching an international research study called Investing in the Fundamentals. This study is being conducted through a research partnership between Syncontext Supply Chain and eft.

The study will be hosted on a cloud-based benchmarking platform and participation is free of charge for all 3PL & Supply Chain Summit: Europe attendees. Aside from receiving the study results, all participants will receive personalized productivity scorecards and best practice assessments

All participants will also be automatically eligible to win 1 of 10 no-cost and no-obligation slotting optimization diagnostics from Syncontext Supply Chain.

Syncontext Hector Orozco President & CEO Syncontext

Syncontext Robbie Cluett Director of Marketing & Business Development Syncontext

Action three: React quickly to market shifts
08:30 - 09:00
Respond effectively to European supply chain risks
  • Brexit - managing uncertainty: Discuss how the challenges raised by the UK’s exit from the EU can be mitigated through robust supply chain planning and preparedness
  • Addressing the driver shortage: With a problematic driver shortage. Explore how Digital Freight Marketplaces can help you maintain your services and retain customers
  • Adapt to EU regulatory changes: Learn how to prepare for regulatory shifts which can affect your flexibility and operations, from environmental pressure to social legislation

Freight Transport Association Pauline Bastidon Head of European Policy Freight Transport Association

08:30 - 09:00
Supply chain security in a fast-changing automotive world
  • Respond to sudden shifts: Gain insight into the rapidly disruptive automotive industry and supply chain strategies which can be implemented to adapt to the changing customer landscape
  • Educate the customer: Implement a higher degree of digitalisation with an end to end integrated system to jointly manage the dynamics across the entire value chain
  • Invest in your workforce: Re-train your workforce to be data scientists so they are capable to manage control loops and manage your supply chain intelligently

Infineon Thomas Kauffman VP Operations Automotive Division Infineon

08:30 - 09:00
Cyber Security: How will you serve customers when disaster strikes?
  • A digital catastrophe: Explore the hard lessons learned from a massive cyber security breach, which brought Damco to it’s knees worldwide in 2017
  • Retaining your customers during a crisis: Hear how Damco focused on the vital requirement to retain customer support and partnership in the face of an intensely difficult situation
  • Turning a threat into a strength: Learn how to invest in business resilience to neutralise access points for hackers and adapt systems to future threats

Damco Martin Ring Global COO Damco

Action Four: Reply in your customer’s language
08:30 - 09:00
Starting your customer driven supply chain journey
  • Customer as your company mantra: Create communication structures which clearly inform all stakeholders on your customers’ pinch points for more customer centric decision making
  • Prioritise business goals: Learn about the 80%-20% formula where most of your time is focused on tailoring operations to your customer whilst maintaining internal consistencies
  • Connect your supply chain with commercial: Break the silos between supply chain and commercial departments to gather customer intelligence and collectively bolster profit

FrieslandCampina Pierre Mille Director Plan & Deliver FrieslandCampina

08:30 - 09:00
Challenge your customer’s demands
  • Delivering realistic customer demands: Use data analytics to understand the value of your customers and prioritise those with a higher worth to meet expectations where they matter
  • Customer pressure on capacity: Discuss how best to balance your customers’ demands with investing in a more diversely- skilled and more expensive digital workforce
  • Add value vs lowering price: Create value added services in your customer offering to adapt to market uncertainty and avoid low pricing as a tool to securing long-term contracts

DSV Global Transport & Logistics Meinderdjan Botman CCO Solutions DSV Global Transport & Logistics

DSV Global Transport & Logistics Wilbert Tholhuijsen CCO Road DSV Global Transport & Logistics

Maximise GROWTH
08:30 - 09:00

The ongoing transformation of retail, manufacturing and logistics ecosystems are being driven by a new customer. This customer is motivated by convenience; one-click, seamless, on demand and inexpensive. The B2B world is rapidly being changed by B2C values.

This creates a huge opportunity for retailers & manufacturers to grow their consumer base whilst logistics, apps and software companies differentiate themselves in an ever more complex environment.

Action One: Improve profit margins
08:30 - 09:00
Avoid the customer breaking your bank
  • React to customer behaviour: Analyse buying patterns and evolving preferences to deliver offerings based on your customers’ worth to generate increased repeat business
  • Measure success: Implement effective KPIs including last mile speed and NPS to continuously evolve your supply chain based actual successes and improvements
  • Justify spend: Set short, mid and long term goals to ensure you are justifying your upfront investments and effectively reporting ROI to the board

Electrolux Nico Van Der Berg Transportation and Project Manager Electrolux

Veon Mohamed El Sery Director Group Supply Chain Business Development and Strategy Veon

08:30 - 09:00
Get best-in-class parcel shipping rates
  • Negotiate better discounts: Gain techniques for negotiating better deals with shipping cost benchmarks as your starting point to avoid overpaying
  • Reduce accessorial charges: Discuss how to identify and minimise subtle fees such as inside delivery, waiting time, fuel surcharges and storage charges to optimise your shipping costs
  • Adapt to fluctuating pricing: Understand how much of your transportation spend is in accessorial charges or base rate charges and apply strategies to offset pricing changes

AFMS Mike Erickson CEO AFMS

Action two: Make the last & first mile count
08:30 - 09:00
Innovate to drive efficiencies in the last mile
  • Empower the customer: Implement real time technology including time track & trace, SMS and location-based apps to provide seamless visibility to the customer during the last mile
  • Trial delivery methods: Explore new partnerships - including bikes, shared services, locker boxes and access points – to improve your last mile proposition
  • Gain real-time visibility: Understand how software platforms unify numerous systems to enable better management of your carriers and partners

Zooplus AG Guido Jacobs Head of Replenishment & Inventory Zooplus AG

Nuskin Peter de Bock Transport Management Specialist Nu Skin Enterprises

Action three: Futureproof sustainability
08:30 - 09:00
Can logistics be sustainable in the real world?
  • The meaning of ‘sustainable logistics’: What does it actually mean for logistics to be sustainable? Can we put numbers on this concept?
  • The key elements of a strategy to deliver this: What is needed within a strategy to deliver sustainable logistics? A close look at UPS’s approach to this question
  • Strategy implementation: What happens in practice when the strategy is implemented? What practical hurdles are encountered, and how can they be overcome? Should we be optimistic about the future?

UPS Peter Harris Director of Sustainability UPS

08:30 - 09:00
Be sustainable to elevate your business’ brand
  • Ethical product sourcing: Evolve your supply chain with ambitious KPIs, strong supply supplier management systems and brand-supplier partnerships to reach your desired outcomes
  • Physical sustainability: How the implementations of advanced production technologies and more efficient transport strategies can achieve socio-economic sustainability goals
  • Leverage a shared network: Discover how the sharing economy approach is being used as a strategy to save miles and optimize distribution on a European scale

Joergen Skaarup Consulting Joergen Skaarup Senior Business Advisor Joergen Skaarup Consulting

Avon Vikram Agarwal CSCO Avon

Action four: Take your team with you
08:30 - 09:00
Create one global culture of growth
  • Merging company cultures: Identify the challenges of managing multiple cultural and system infrastructure to operate seamlessly as a global company with CMA CGM as a strategic partner
  • Building a continuous succession plan: Invest in training to continuously retain, grow and develop highly skilled staff and maximise their future productivity
  • Scale and maintain quality: Learn best practice strategies to deliver an excellent service to international customers that remains consistent with your brand

CEVA Logistics Bart Beeks Managing Director Benelux CEVA Logistics

08:30 - 09:00
Automation: Enhancing not replacing your workforce
  • Using AI as your butler: Facilitate trust between human and machine to enable the former to focus on added value tasks a machine simply cannot do
  • Retrain blue collar roles: Understand how to evolve blue collar roles so everyone is delivering business value before their current role is replaced by automation
  • Evolve white collar roles: Learn about the new wave of automation e.g. PO launching and report generation to create new roles which embody a data driven supply chain

Alcott and Robson Radu Palamariu Managing Director – Asia Alcott and Robson

Knighton Foods Andrew Dearnaley Supply Chain Manager Knighton Foods

08:30 - 09:00
Interactive workshop - Be the supply chain leader who drives transformation through your business

Technology is a catalyst to change but it is the vision and the exec behind it who drives and delivers it. Get executive and team coaching from former SVP Logistics, Schaeffler & supply chain expert, Michael Berger who has experience of building a 100 strong supply chain organisation from the ground up. Understand how you set up and bring supply chain roadmaps to life to avoid your plans staying on the paper you wrote them on!

Walk away with a fresh outlook of the skills and behaviours which will elevate you to lead supply chain change in an increasingly pressurised environment for manufacturers, retailers, CPGs and 3PLs.

Schaeffler Michael Berger Supply Chain Expert and ex SVP Logistics Schaeffler

Boost AGILITY
08:30 - 09:00

The current climate contains constant change, increased demand uncertainty and shorter product lifecycles. Supply chain and logistics leaders are prioritising operational agility to stay ahead of the game.

By conditioning old school practices with innovative, start-up-like processes, companies are creating more flexible networks that can service new requirements effectively. Diversifying your companys transportation strategy will enhance overall agility and lead to significant savings of speed, cost and reliability.

Action One: Think like a start-up
08:30 - 09:00
Accelerate and scale your eCom with a high-performing supply chain
  • Customer experience first: Take the time to understand your customer and implement fresh customer centric strategies which nurture innovation and dynamic change to evolve quickly
  • Is it working? Set ambitious but realistic KPIs to track the progress of your new initiatives and make informed investment decisions in line with your long-term goals
  • Outsource to optimise capacity: Build trusting partnerships with the right external suppliers & service providers to speed up your fulfilment capabilities so you can remain focused on your key objectives

Startupbootcamp  Ernst Hoestra Managing Director Startupbootcamp

Action two: Use digital for flexible operations
08:30 - 09:00
A new mindset for logistics development
  • Real estate trends: Understand how to keep ahead of property innovation trends to optimise activities in and around your buildings
  • Overcome capacity crunches: Keep up with depreciating numbers of skilled warehouse workers and set initiatives to facilitate workplace satisfaction, community building and workforce loyalty
  • Retain your customers: Implement enabling technologies such as robotics and increased sensors to facilitate growth and help customers run their operations more efficiently

Prologis Henk Folmer Senior Vice President, Global Customer Solutions Prologis

Action three: Optimise network design
08:30 - 09:00
Your network can change lives!
  • Evolve your network: Hear about the Egyptian and African network redesign which was implemented to enhance coordination and reduce supply chain costs dramatically
  • Get closer to your customer: Hear how to cost effectively unify your nodes to strengthen links between stakeholders for a deeper understanding of customer demands for more efficient delivery
  • 3D printing to optimise: Gain first-hand feedback on the application and ROI of 3D printing at incubator stage to optimise your network by reaching remote customers quickly

Misr Elkheir Foundation Mohamed Abdelrahman Deputy CEO and Performance Improvement Expert Misr Elkheir Foundation

08:30 - 09:00
Network design is key for an omnichannel business
  • Automate network productivity: Review effectiveness of your current nodes and whether automation and robotics is the long-term solution to increased cost and speed
  • Align your fulfilment strategy: Manoeuvre your existing network - warehouses, distribution & fulfilment centres, stores, suppliers and 3PLs - to maximise productivity and sales
  • Use technology to unite nodes: Explore how cloud-based systems can enhance replenishment and fulfilment efficiencies by simplifying communication

Greencarrier Johan Jemdahl CEO Greencarrier

Action four: Diversify with alternative transport
08:30 - 09:00
The race to the urban customer
  • Understand the customer: Discuss the nuances of urban compared to rural customers, and explore the logistical challenges these expectations create in metropolitan areas
  • Unlock the potential of cities: Create flexible and agile network solutions to support growth in urban areas in line with changeable customer requirements
  • Use technology as a tool: Use big data to implement automation and digitalisation processes to take the lead in first & last mile of urban operations

DHL Express Germany Markus Reckling Managing Director DHL Express Germany

08:30 - 09:00
European Intermodal rail transport
  • Advantages of a huge rail network: Discuss the key ways intermodal transportation, e.g. rail, can improve European logistics and supply chains for sustainable and speedy transit
  • New markets for expansion: With increased investment in Central & Eastern Europe, combine East/West with North/South rail routes to maximise rail transport across Europe
  • Success through collaboration: Discuss the importance of working with incumbent logistic players for efficient use of rail resources and cost effectiveness for all partners

TX Logistik Christoph Schwarz Director Intermodal Europe TX Logistik

08:30 - 09:00
EU policy & regulatory initiatives
  • Evolving driver shortage: Learn how capacity crunches and tax & trade regulations will impact supply chain transport and prepare to adapt in a timely and cost-effective manner
  • Diversify processes: Grow your operations’ flexibility in conjunction with the increasing EU policy and legal instruments in support of multimodal freight and logistics
  • Stay ahead of digital change: Discuss how the changing effects of digital transformation will evolve operations – explore how the Digital Transport & Logistics Forum (DTLF) will help you take advantage of this

European Commission Gzim Ocakoglu Deputy Head of Unit, Maritime Transport & Logistics European Commission

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Achieve VISIBILITY
08:30 - 09:00

Rising competition, globalisation and the growing complexity of supply chain networks with the rise of e-commerce means that maintaining transparency on products in transit and customer behaviour has never been more challenging, or necessary.

These sessions will share recent applications of AI, unified software platforms, Blockchain and ML which have changed the game for supply leaders’ insight and decision-making processes. Coupled with strategies to enhance inter-departmental and external partner collaboration, you’ll leave with a checklist to guarantee you are always in control of your supply chain.

Action one: Increase sensory data points
08:30 - 09:00
Enhanced supply chain visibility with IoT
  • Create a strategy to drive value: Recognize the tangible ROI of IoT and proven tools for measuring success to gain support and investment from internal stakeholders
  • Build a connected supply chain: Explore how AI can enhance sensors to intelligently analyse workforce productivity and unify disjointed processes
  • Utilize IoT for visibility: Learn how manufacturers can detect deteriorated product quality and maximum product availability early to optimize inventory levels and working capital

Arviem Stefan Reidy CEO Arviem

08:30 - 09:00
IoT as the game changer for global supply chains
  • Track and Trace: Learn how best to utilise tech devices and sensors to monitor cargo to make sure inventory is not getting lost on route and to optimise risk management
  • Granulated analytics: Understand how to draw results from more complex layers of analytics to make incremental changes which can save you millions
  • Data consolidation: Understand the steps which must be taken to introduce the control visibility platform to consolidate all your data and react to it in a holistic approach

Sony Michael Ahner Head of Logistics Europe Sony

Action two: Continuously track and measure
08:30 - 09:00
Unleash the power of a supply chain technology platform to drive new efficiencies in your supply chain
  • Understand the market pressures and identify your customer expectations: Explore the key market trends within the logistics industry and how technology can answer some of these challenges.
  • Discover the power of a supply chain platform: Hear how C.H. Robinson is moving the industry forward with the most powerful supply chain platform.
  • Explore the latest applications in data science and supply chain visibility: Learn how C.H. Robinson is preparing the future of logistics with new technology solutions to create seamless supply chains.

CH Robinson Jeroen Eijsink President CH Robinson

08:30 - 09:00
Customer experience (CX): front & centre
  • Speak to you customer: Create a CX team which speaks directly to you customer and collates qualitative feedback to react to customer demands before your competition
  • Quantitative KPIs: Discuss the most effective measurements from which you can make informed and market reactive decisions including NPS, surveys and the Perfect Order
  • Don’t overcomplicate metrics: Discover how the application of multi functioning displays will avoid confusion and a complex mass of information which is difficult to act upon

bpost Dirk Tirez Member of Group Executive Committee bpost

Action three: Unify your systems
08:30 - 09:00
Unify supply chain systems for an end-to-end business strategy
  • Communicate to all stakeholders: Develop a full visibility strategy for transparent & secure communication for tailored access to various layers of stakeholders
  • Real time inventory management: Understand how to use your inventory system to manoeuvre stock across your stores, FCs, DCs and warehouses to save costs
  • Identify gaps in processes: Improve business performance with a flow strategy between marketing, sales and operations which uses data to react collectively to demand

Cipla Sapan Ghandi Senior Manager – Supply Chain Logistics and Customer Service Cipla

08:30 - 09:00
Interactive Workshop - The right time to implement a control tower in your value chain

Uncover the top issues hindering precise controlled delivery to your customers and learn how and when to use a control tower to create a dynamic supply chain which adapts to your customers’ wishes and optimizes your suppliers’ output.

Get into the detail to walk away with tangible action points which will game change your supply chain including:

  • Steps to getting internal alignment towards online synchronisation of your organisation
  • Aligning KPIs and measures from key parts suppliers to Original Design Manufacturers partners and 3PL partners for visibility, synchronisation and control
  • Creating "glue" with customers through agile responsive adaptation of the order when necessary.
  • Ensuring maximum profitable growth in highly dynamic environments required for 'instant gratification' of many customers in parallel.

Hewlett Packard Enterprise and Philips Electronics Jan Roodenburg Supply chain Expert & Former CSCO Hewlett Packard Enterprise and Philips Electronics

Action four: Collaborate for transparency
08:30 - 09:00
Fireside chat - Blockchain for a transparent and cognitive ecosystem
  • Build trust: Set common blockchain implementation objections including mutual timelines, data cleanse processes and legal structures to build trust with your partners from the off
  • Identify the purpose of blockchain: Discuss the purpose of your blockchain and whether an open or closed blockchain suits your business goals for a future proof network
  • Maintain your blockchain: Understand the security, data capture and communication processes needed to improve the output of your blockchain year on year

IBM Matthias Graefe Director of Supply Chain Transformation IBM

08:30 - 09:00
The New 3PL- supply chain partnership: Strategic collaboration centered on value
  • Commit to the bigger picture: Mutually invest time and resources to extract RoI, plan costs & capacity effectively and manage the power dynamic in a providers/shipper relationship
  • Agree on long term incentives: Create new partnership constructs and ensure regulatory compliance to avoid a transactional relationship and compensate all parties for the risks they take
  • Consultative approach: Explore how best to build a bespoke solution around your customer’s needs that utilises your specific expertise to increase your value in the partnership

Inspired Search Edwin Tuyn Managing Director Inspired Search

CHEP Michael Gierloff Director European Transport Sourcing & Supply Chain Collaboration CHEP

Broekman Logistics Willem Jan van Amersfoort Managing Director Warehousing and Distribution Broekman Logistics

Huawei Lorenzo Fornaroli Senior Director - Global logistics strategy and operations Huawei

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

RESPOND effectively
08:30 - 09:00

The traditional focus on efficiency no longer cuts it on its own to stay competitive compared to the likes of Amazon. With M&A’s and out of the box partnerships continuously being announced, coupled with an equal number of giants waving the white flat, being able to respond quickly to market shifts has never been more important.

These sessions explore how logistics and supply chain leaders can use their data in a way which results in tangible outcomes, allows for out of the box strategic moves and real time response to remain competitive for their customers.

Action one: Differentiate your analytics
08:30 - 09:00
Creating value from your supply chain data
  • Specific data for specific problems: Explore case studies of value creation through data analytics across a multitude of business challenges (e.g. network design, M&A support, transport procurement, etc.)
  • From theory to reality: Build a “Digital Twin” of your supply chain to preempt scenarios and continually develop predictive analytics using historical and real time data
  • AI and Machine Learning: Deal with issues in real time by augmenting current solutions to limit sub-optimal timeframes and deliver greater value to the customer

Ahlers Sven Verstrepen Head of Supply Network Innovations and Analytics Ahlers

Action two: Be data driven
08:30 - 09:00
Interactive Workshop - Productivity benchmarking: Investing in the fundamentals
International warehouse productivity benchmark study, 2019

Every distribution operation, regardless of the size or industry, wants to increase efficiency and, ultimately, reduce costs. During the workshop, Syncontext will also be launching an international research study called Investing in the Fundamentals. This study is being conducted through a research partnership between Syncontext Supply Chain and eft.

The study will be hosted on a cloud-based benchmarking platform and participation is free of charge for all 3PL & Supply Chain Summit: Europe attendees. Aside from receiving the study results, all participants will receive personalized productivity scorecards and best practice assessments

All participants will also be automatically eligible to win 1 of 10 no-cost and no-obligation slotting optimization diagnostics from Syncontext Supply Chain.

Syncontext Hector Orozco President & CEO Syncontext

Syncontext Robbie Cluett Director of Marketing & Business Development Syncontext

Action three: React quickly to market shifts
08:30 - 09:00
Respond effectively to European supply chain risks
  • Brexit - managing uncertainty: Discuss how the challenges raised by the UK’s exit from the EU can be mitigated through robust supply chain planning and preparedness
  • Addressing the driver shortage: With a problematic driver shortage. Explore how Digital Freight Marketplaces can help you maintain your services and retain customers
  • Adapt to EU regulatory changes: Learn how to prepare for regulatory shifts which can affect your flexibility and operations, from environmental pressure to social legislation

Freight Transport Association Pauline Bastidon Head of European Policy Freight Transport Association

08:30 - 09:00
Supply chain security in a fast-changing automotive world
  • Respond to sudden shifts: Gain insight into the rapidly disruptive automotive industry and supply chain strategies which can be implemented to adapt to the changing customer landscape
  • Educate the customer: Implement a higher degree of digitalisation with an end to end integrated system to jointly manage the dynamics across the entire value chain
  • Invest in your workforce: Re-train your workforce to be data scientists so they are capable to manage control loops and manage your supply chain intelligently

Infineon Thomas Kauffman VP Operations Automotive Division Infineon

08:30 - 09:00
Cyber Security: How will you serve customers when disaster strikes?
  • A digital catastrophe: Explore the hard lessons learned from a massive cyber security breach, which brought Damco to it’s knees worldwide in 2017
  • Retaining your customers during a crisis: Hear how Damco focused on the vital requirement to retain customer support and partnership in the face of an intensely difficult situation
  • Turning a threat into a strength: Learn how to invest in business resilience to neutralise access points for hackers and adapt systems to future threats

Damco Martin Ring Global COO Damco

Action Four: Reply in your customer’s language
08:30 - 09:00
Starting your customer driven supply chain journey
  • Customer as your company mantra: Create communication structures which clearly inform all stakeholders on your customers’ pinch points for more customer centric decision making
  • Prioritise business goals: Learn about the 80%-20% formula where most of your time is focused on tailoring operations to your customer whilst maintaining internal consistencies
  • Connect your supply chain with commercial: Break the silos between supply chain and commercial departments to gather customer intelligence and collectively bolster profit

FrieslandCampina Pierre Mille Director Plan & Deliver FrieslandCampina

08:30 - 09:00
Challenge your customer’s demands
  • Delivering realistic customer demands: Use data analytics to understand the value of your customers and prioritise those with a higher worth to meet expectations where they matter
  • Customer pressure on capacity: Discuss how best to balance your customers’ demands with investing in a more diversely- skilled and more expensive digital workforce
  • Add value vs lowering price: Create value added services in your customer offering to adapt to market uncertainty and avoid low pricing as a tool to securing long-term contracts

DSV Global Transport & Logistics Meinderdjan Botman CCO Solutions DSV Global Transport & Logistics

DSV Global Transport & Logistics Wilbert Tholhuijsen CCO Road DSV Global Transport & Logistics

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Full speaker list • Full conference agenda • Audience breakdown

Maximise GROWTH
08:30 - 09:00

The ongoing transformation of retail, manufacturing and logistics ecosystems are being driven by a new customer. This customer is motivated by convenience; one-click, seamless, on demand and inexpensive. The B2B world is rapidly being changed by B2C values.

This creates a huge opportunity for retailers & manufacturers to grow their consumer base whilst logistics, apps and software companies differentiate themselves in an ever more complex environment.

Action One: Improve profit margins
08:30 - 09:00
Avoid the customer breaking your bank
  • React to customer behaviour: Analyse buying patterns and evolving preferences to deliver offerings based on your customers’ worth to generate increased repeat business
  • Measure success: Implement effective KPIs including last mile speed and NPS to continuously evolve your supply chain based actual successes and improvements
  • Justify spend: Set short, mid and long term goals to ensure you are justifying your upfront investments and effectively reporting ROI to the board

Electrolux Nico Van Der Berg Transportation and Project Manager Electrolux

Veon Mohamed El Sery Director Group Supply Chain Business Development and Strategy Veon

08:30 - 09:00
Get best-in-class parcel shipping rates
  • Negotiate better discounts: Gain techniques for negotiating better deals with shipping cost benchmarks as your starting point to avoid overpaying
  • Reduce accessorial charges: Discuss how to identify and minimise subtle fees such as inside delivery, waiting time, fuel surcharges and storage charges to optimise your shipping costs
  • Adapt to fluctuating pricing: Understand how much of your transportation spend is in accessorial charges or base rate charges and apply strategies to offset pricing changes

AFMS Mike Erickson CEO AFMS

Action two: Make the last & first mile count
08:30 - 09:00
Innovate to drive efficiencies in the last mile
  • Empower the customer: Implement real time technology including time track & trace, SMS and location-based apps to provide seamless visibility to the customer during the last mile
  • Trial delivery methods: Explore new partnerships - including bikes, shared services, locker boxes and access points – to improve your last mile proposition
  • Gain real-time visibility: Understand how software platforms unify numerous systems to enable better management of your carriers and partners

Zooplus AG Guido Jacobs Head of Replenishment & Inventory Zooplus AG

Nuskin Peter de Bock Transport Management Specialist Nu Skin Enterprises

Action three: Futureproof sustainability
08:30 - 09:00
Can logistics be sustainable in the real world?
  • The meaning of ‘sustainable logistics’: What does it actually mean for logistics to be sustainable? Can we put numbers on this concept?
  • The key elements of a strategy to deliver this: What is needed within a strategy to deliver sustainable logistics? A close look at UPS’s approach to this question
  • Strategy implementation: What happens in practice when the strategy is implemented? What practical hurdles are encountered, and how can they be overcome? Should we be optimistic about the future?

UPS Peter Harris Director of Sustainability UPS

08:30 - 09:00
Be sustainable to elevate your business’ brand
  • Ethical product sourcing: Evolve your supply chain with ambitious KPIs, strong supply supplier management systems and brand-supplier partnerships to reach your desired outcomes
  • Physical sustainability: How the implementations of advanced production technologies and more efficient transport strategies can achieve socio-economic sustainability goals
  • Leverage a shared network: Discover how the sharing economy approach is being used as a strategy to save miles and optimize distribution on a European scale

Joergen Skaarup Consulting Joergen Skaarup Senior Business Advisor Joergen Skaarup Consulting

Avon Vikram Agarwal CSCO Avon

Action four: Take your team with you
08:30 - 09:00
Create one global culture of growth
  • Merging company cultures: Identify the challenges of managing multiple cultural and system infrastructure to operate seamlessly as a global company with CMA CGM as a strategic partner
  • Building a continuous succession plan: Invest in training to continuously retain, grow and develop highly skilled staff and maximise their future productivity
  • Scale and maintain quality: Learn best practice strategies to deliver an excellent service to international customers that remains consistent with your brand

CEVA Logistics Bart Beeks Managing Director Benelux CEVA Logistics

08:30 - 09:00
Automation: Enhancing not replacing your workforce
  • Using AI as your butler: Facilitate trust between human and machine to enable the former to focus on added value tasks a machine simply cannot do
  • Retrain blue collar roles: Understand how to evolve blue collar roles so everyone is delivering business value before their current role is replaced by automation
  • Evolve white collar roles: Learn about the new wave of automation e.g. PO launching and report generation to create new roles which embody a data driven supply chain

Alcott and Robson Radu Palamariu Managing Director – Asia Alcott and Robson

Knighton Foods Andrew Dearnaley Supply Chain Manager Knighton Foods

08:30 - 09:00
Interactive workshop - Be the supply chain leader who drives transformation through your business

Technology is a catalyst to change but it is the vision and the exec behind it who drives and delivers it. Get executive and team coaching from former SVP Logistics, Schaeffler & supply chain expert, Michael Berger who has experience of building a 100 strong supply chain organisation from the ground up. Understand how you set up and bring supply chain roadmaps to life to avoid your plans staying on the paper you wrote them on!

Walk away with a fresh outlook of the skills and behaviours which will elevate you to lead supply chain change in an increasingly pressurised environment for manufacturers, retailers, CPGs and 3PLs.

Schaeffler Michael Berger Supply Chain Expert and ex SVP Logistics Schaeffler

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown