Highlighting why logistics remains the critical process at the core of customer service, this presentation will focus on how innovative techniques and technologies are helping logistics bring together both data and stakeholders from across the entire supply chain to ensure that customer expectations are met.
- In an era of unprecedented change, with markets being continuously disrupted, where should logistics companies focus their IT investment?
- With Customer Service as the primary KPI why does Logistics still remain, for many, a black hole?
- How can innovative techniques and technologies be brought to bear to ensure customer expectations are met?
- How can Blockchain, IoT, AI/ML and Digital Assistants augment the logistics industry in the coming years?